Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Allissa Coleman

Sandy Springs,GA

Summary

Skilled in applied behavior analysis and social skills development. Achieved significant behavior improvements through individualized therapy plans and effective de-escalation techniques. Proven ability to foster positive relationships and enhance client satisfaction while maintaining a safe and supportive environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Kadiant
08.2023 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.

Call Center Representative

Afni Inc, Verizon
04.2021 - 08.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Youth Services Intern

Youth Services Network
03.2017 - 2020
  • Facilitated workshops focused on essential life skills such as leadership development, time management, goal setting, and conflict resolution.
  • Coordinated volunteer opportunities for youth participants, fostering a sense of civic responsibility and community involvement.
  • Developed strong relationships with community partners, resulting in increased resources and opportunities for youth participants.
  • Communicated regularly with parents or guardians regarding participant progress while maintaining confidentiality standards when appropriate.
  • Promoted a positive atmosphere by modeling respectful behavior while addressing any issues or conflicts that arose during programming sessions effectively.

Summer Camp Counselor

Jesse Owens Park
06.2017 - 08.2017
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching, and participating with campers.

Education

Master of Science - Applied Behvaior

Capella University
Minneapolis, MN
06-2026

Bachelor of Science - Psychology

Tuskegee University
Tuskegee, AL
04-2023

Skills

  • Applied behavior analysis
  • Social skills development
  • De-escalation strategies
  • Organizational management

Certification

  • RBT - Registered Behavior Technician
  • First Aid/CPR Certified

Timeline

Registered Behavior Technician

Kadiant
08.2023 - Current

Call Center Representative

Afni Inc, Verizon
04.2021 - 08.2023

Summer Camp Counselor

Jesse Owens Park
06.2017 - 08.2017

Youth Services Intern

Youth Services Network
03.2017 - 2020

Master of Science - Applied Behvaior

Capella University

Bachelor of Science - Psychology

Tuskegee University

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