Allissa King
Greeley,CO
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Life Insurance Agent
Globe Life
Greeley, CO
10.2023 - 12.2023
- Created coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
- Created reports on sales activities, customer feedback, and other relevant data.
- Provided personalized service to clients by phone, email, or in-person meetings.
Tree Cutter
Affordable Tr33 company
Clifton, CO
01.2020 - 08.2022
- Inspected finished cuts for accuracy while adhering to industry standards for quality control.
- Identified species of trees based on characteristics such as bark texture, foliage shape and size.
- Cut limbs into manageable sizes with handsaws, pole saws, chain saws or other power equipment.
Sales Clerk
The Jug
Olathe, CO
03.2019 - 01.2020
- Ensured that promotional materials were adequately stocked at all times.
- Developed relationships with vendors to obtain best prices on goods purchased for resale.
- Trained and mentored
- Cleaned shelves, counters and tables to maintain organized store.
- Prepared daily sales and weekly inventory reports
- Greeted customers and responded to inquiries in a professional manner.
- Adhered to company guidelines for cash register operations including proper opening and closing procedures.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Cashier and Deli
M & M Mercentile
Placerville, CO
05.2018 - 12.2018
- Maintained work area and kept cash drawer organized.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Built and maintained productive relationships with employees.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Worked closely with front-end staff to assist customers.
Owner/Operator
King Cleaners LLC
Telluride, CO
10.2005 - 12.2018
- Set pricing structures according to market analytics and emerging trends.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
- Provided leadership support for team members through coaching and mentorship programs.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Operated snow plow during bad wintry weather to remove snow and ice from roadways.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Retained valid proof of insurance and registration in vehicles.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Developed business plan and budget to maximize profitability.
- Formed and sustained strategic relationships with clients.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed day-to-day duties accurately and efficiently.
Butcher Assistant
The Market in Telluride
Telluride, CO
03.2016 - 10.2016
- Placed prepared items in appropriate packaging and wrapped, labeled and arranged in refrigerated display case.
- Completed basic meat cutting
- Prepared poultry for sale and consumption by cleaning, cutting and discarding inedible parts.
- Maintained fully stocked retail shelves while rotating perishable products to prevent expiration and waste.
- Rotated products to decrease chance of meat spoiling and reduce waste and loss of profits.
- Provided excellent customer service by answering questions about products being sold.
- Cut, trimmed and grinded meats to prepare for cooking form.
- Organized shelves with products in an orderly fashion ensuring proper rotation was followed at all times.
- Answered customer questions about specific products and cut meats to specifications.
- Cleaned, prepared and stored meat for sale in retail cases.
- Replenished display cases with fresh product as needed throughout the day.
Customer Service Representative
Visitor Center
Telluride, CO
02.2012 - 06.2013
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Improved customer service wait times to mitigate complaints.
- Surpassed sales goals through implementation of successful marketing strategies.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Updated databases with new and modified customer data.
Education
High School Diploma -
Telluride High School
Telluride, CO05-2006
Skills
- Building Relationships
- Policy Management
- Client Service
- Insurance Policy Sales
- Insurance Sales Strategy
- Referral Management
Timeline
Life Insurance Agent
Globe Life
10.2023 - 12.2023
Tree Cutter
Affordable Tr33 company
01.2020 - 08.2022
Sales Clerk
The Jug
03.2019 - 01.2020
Cashier and Deli
M & M Mercentile
05.2018 - 12.2018
Butcher Assistant
The Market in Telluride
03.2016 - 10.2016
Customer Service Representative
Visitor Center
02.2012 - 06.2013
Owner/Operator
King Cleaners LLC
10.2005 - 12.2018
High School Diploma -
Telluride High School