Allissa Willink
Fort Smith,AR
Summary
Compassionate professional with several years of experience in settings. Skilled at managing multiple cases with great attention to detail and knowledge of local resources. Known for providing caring and comprehensive support to families and children.
Overview
5
5
years of professional experience
Work History
Family Services Specialist
Oklahoma Department of Human Services
Poteau, Oklahoma
07.2023 - Current
- Discussed eligibility requirements for different services to help families gather required information and documentation.
- Monitored program activities and participation to assess utilization and close service gaps.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
Teacher
EOA Children’s Services
Fayetteville, AR
11.2022 - Current
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Participated in workshops, trainings and conferences to improve educational skills.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
Crew member
Raising Cane's Chicken Fingers
Fayetteville, AR
01.2022 - 11.2022
- Used proper health and safety tools to troubleshooting to keep onboard equipment functional and operating properly
- Educated the crew on safety procedures and work positions
- Stocked shelves and cases with new or transferred items.
- Took orders from patrons and input selections into store computer system.
- Served food quickly for positive guest experiences.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Ambassador
University of Central Arkansas
Conway, AR
08.2020 - 05.2022
- Interacted with various multimedia to reinforce each brand's mission statements and marketing campaigns.
- Toured school with parents considering enrolling children in school, presenting school in positive light.
- Studied campus demographic information to identify key components of student body likely to contribute to supporting organization presence on campus financially and through volunteering.
- Developed relationships with college officials, professors and student club presidents to share information and collaborate on business building endeavors.
Resident Assistant
University of Central Arkansas
Conway, AR
07.2020 - 05.2021
- Responded and assisted with diverse needs of residents on wing.
- Completed routine rounds, checking with residents to meet care needs.
- Developed and coordinated educational programs for residents.
- Communicated with staff to resolve problems with individual students.
Interlibrary Loan Assistant
University of Central Arkansas
Conway, AR
11.2019 - 03.2020
- Prepared, printed and attached classification labels.
- Handled in-person and telephone requests for information and materials.
- Ordered and processed various library materials and media.
- Verified and documented inter-library loans in computer system.
- Sourced and processed interlibrary loans across networks.
Education
Bachelor of Arts - Criminology
University of Central Arkansas
05.2022
Skills
- Conflict Resolution
- Relationship Building
- Reporting and Documentation
- CPR/First-aid Certified
- Troubleshooting systems
- Eligibility determination
- Client interviewing
Timeline
Family Services Specialist
Oklahoma Department of Human Services
07.2023 - Current
Teacher
EOA Children’s Services
11.2022 - Current
Crew member
Raising Cane's Chicken Fingers
01.2022 - 11.2022
Ambassador
University of Central Arkansas
08.2020 - 05.2022
Resident Assistant
University of Central Arkansas
07.2020 - 05.2021
Interlibrary Loan Assistant
University of Central Arkansas
11.2019 - 03.2020
Bachelor of Arts - Criminology
University of Central Arkansas