Allissa Ninas
Minneapolis,MN
Summary
Passionate and empathetic professional deeply committed to making a positive impact on the lives of others. With a background in human services, substance abuse education, and hands-on experience in healthcare and customer service roles, I thrive on providing compassionate support and assistance to those in need. My innate desire to help people, combined with my strong communication skills and problem-solving abilities, allows me to effectively connect with individuals, understand their needs, and provide meaningful solutions. Looking to contribute my expertise to a dynamic healthcare or customer service team, where I can continue to make a positive impact and drive meaningful outcomes.
Overview
8
8
years of professional experience
Work History
Assistant Underwriter
Aston Carter/CCI Surety, Inc.
04.2023 - Current
- Assist in creating contractor, agent, and obligee profiles in Centerbase: Compile project documents, run individual and business credit reports, and research contract documents to help Underwriters determine risk, rates, and market availability
- Execute bonds and other documents such as bids, payment and performance, subdivision, maintenance, warranty, reclamation, closure, consent of surety, bonding capacity letters for local, federal entities, and all US states & Canada
- Mail status reports to obligees to determine project completion status for final bonds
- Email surety contacts documentation of completed status reports for closure of bonds
- Respond to telephone requests from agents, sureties, obligees, or contractors and effectively transfer calls to contract and commercial teams, leaders, and accounting
Social Services Coordinator
MN Adult And Teen Challenge
07.2019 - 04.2023
- Problem solved complex client care issues pertaining to insurance, long-term funding, housing, billing, health, and more on a daily basis
- Cultivated positive, trusting relationships with diverse clients, health care providers, and county workers throughout the state of Minnesota
- Monitored client's public assistance program status under county of residence referenced through the MAXIS system
- Signed clients up for primary and secondary insurance (MA, MNCare, QHP) as a certified navigator through MNsure and assist clients in completing cost effective paperwork
- Arranged multiple inbound calls to different METS teams in regard to fixing issues centered around living arrangements (IMD status), verifications such as incarceration release dates and income, and addressing correct coding for primary and secondary billing in the MMIS
- Assisted clients in selecting their health plan enrollment within the different brackets of Minnesota's medicaid health care programs through the managed health care lines, SNBC hub, and the MNsure market place
- Researched client information to ensure that health enrollment selections comply with our facility's insurance contracting for short-term, long-term, out-patient, mental health services, and medical appointments
- Provided clients with insurance resources to navigate concerns about in-network and out-of-network services and benefits questions
Front Desk Receptionist
Sage Outdoor Adventures
07.2018 - 10.2018
- Confirmed appointments, updated payment information on file, and processed cash and bank card payments
- Communicated with clients about pricing, services, and availability
- Cleaned and maintained a presentable and professional work place environment
- Explained and collected liability waivers
Host/Server
Bakers Square Restaurant & Bakery
09.2016 - 07.2018
- Assisted with food running, rolling silverware, cooking, and any other areas around the restaurant as needed
- Seated customers in timely manner by managing reservations and waitlists skillfully
- Bussed and reset tables to keep dining room and work areas clean
- Supervised baking orders for daily orders and holidays
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Managed required duties during high stressful times
- Displayed (written) and verbally communicated with team members to efficiently provide excellent customer service and food
- Took customers dining and to-go orders
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Remote04.2021
Skills
Efficient oral and written communication
Take initiative to logically, ethically, and efficiently manage conflict resolution
Task-oriented, detail-oriented, and relationship-oriented
Open-minded and proactive
Coach Leadership
Date entry and analysis, documentation, and case management
Dependable and consistent
Technical skills: Microsoft Suites, Microsoft Teams, Centerbase, POS systems
Data Collection
Timeline
Assistant Underwriter
Aston Carter/CCI Surety, Inc.
04.2023 - Current
Social Services Coordinator
MN Adult And Teen Challenge
07.2019 - 04.2023
Front Desk Receptionist
Sage Outdoor Adventures
07.2018 - 10.2018
Host/Server
Bakers Square Restaurant & Bakery
09.2016 - 07.2018
Bachelor of Arts - Human Services
Southern New Hampshire University
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