Allissa O'Berry
Knoxville,TN
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Store Manager
Publix
09.2018 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assistant Store Manager
Publix
09.2016 - 09.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Grocery Department Manager
Publix
09.2008 - 09.2016
- Improved customer satisfaction by implementing efficient product merchandising strategies.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Managed grocery department operations, ensuring a clean and organized store environment.
- Developed strong relationships with suppliers to secure better pricing and product availability.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing exceptional service at all times.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
Retail Sales Associate
Publix
10.1997 - 09.2008
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
Education
High School Diploma -
Citrus High School
Inverness, FL05.2000
Skills
- Team Development
- Employee Training
- Retail Inventory Management
- Promotional planning
- Customer Service Management
- Loss Prevention
- Payroll Management
- Operations Management
- Partnership Building
- Talent Recruitment
- Store Merchandising
- Competitor Monitoring
- Performance Reviews
- Process Improvements
- Relationship building and management
- Policies and Procedures
- Operational Efficiency
Certification
- Certified in Food Safety
- Certified as a First Aid Responder
Timeline
Store Manager
Publix
09.2018 - Current
Assistant Store Manager
Publix
09.2016 - 09.2018
Grocery Department Manager
Publix
09.2008 - 09.2016
Retail Sales Associate
Publix
10.1997 - 09.2008
High School Diploma -
Citrus High School