Allisson Chavez Gomez
Centennial,Colorado
Summary
Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients. Communicative individual experienced in providing exceptional customer service in busy office environments. Skilled in managing multiple tasks with accuracy and efficiency. Adept at creating and updating records and filing systems. Committed to delivering best customer service and fostering positive relationships with customers.
Overview
5
5
years of professional experience
Work History
Intake Office Coordinator
Lisinski Immigration Law Firm
09.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
Receptionist Administrator
J and G Construction Company
03.2020 - 12.2024
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
- Performed data entry tasks with accuracy and speed utilizing MS O ce applications such as Word, Excel
- PowerPoint.
Front Desk Receptionist
All About Kids Vision
12.2023 - 08.2024
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members, or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Updated databases accurately and promptly.
- Handled a multi-line phone system and promptly transferred calls.
Customer Service Representative
Walmart
05.2021 - 09.2023
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
- Displayed professionalism when dealing with di cult customers by remaining calm under pressure.
- Assisted customers with product selection, order entry, and payment processing.
- Assisted with training new employees on the company's procedures for handling customer inquiries.
- Provided excellent customer service to patrons, responding promptly and courteously to inquiries and requests.
Education
ASSOCIATE IN ARTS (A.A.) - CRIMINAL JUSTICE
Community College of Denver
Denver, Colorado05.2023
HIGH SCHOOL DIPLOMA -
Abraham Lincoln High School
Denver05.2019
Skills
- Customer and Client Relations
- Business Administration
- Document Control
- Time Management
- Verbal and Written Communication
- Database Administration
- Schedule Management
- Records Preparation
- Clerical Support
- Office Organization
- Cash Handling
- File Organization
- File Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Intake Office Coordinator
Lisinski Immigration Law Firm
09.2024 - Current
Front Desk Receptionist
All About Kids Vision
12.2023 - 08.2024
Customer Service Representative
Walmart
05.2021 - 09.2023
Receptionist Administrator
J and G Construction Company
03.2020 - 12.2024
HIGH SCHOOL DIPLOMA -
Abraham Lincoln High School
ASSOCIATE IN ARTS (A.A.) - CRIMINAL JUSTICE
Community College of Denver
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