Summary
Overview
Work History
Education
Skills
Timeline
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Allivea Hartmann

Crestwood,KY

Summary

Dynamic Shift Lead at Louisville Ruffhouse Inc. with a proven track record in employee training and team motivation. Expert in maintaining workplace safety and ensuring exceptional customer service. Skilled in operations monitoring and conflict resolution, consistently enhancing guest satisfaction and team performance in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Shift Lead

Louisville Ruffhouse Inc.
10.2024 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.

Hostess

Gustavo's Mexican Grill
09.2024 - 10.2024
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Education

High School Diploma -

South Oldham High School
Crestwood
05.2024

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Workplace safety
  • Staff supervision
  • Work delegation
  • Staff motivation
  • Operations monitoring
  • Quality control
  • Crew coordination
  • Inventory management
  • Daily reporting
  • Decision-making capacity
  • Shift leadership

Timeline

Shift Lead

Louisville Ruffhouse Inc.
10.2024 - Current

Hostess

Gustavo's Mexican Grill
09.2024 - 10.2024

High School Diploma -

South Oldham High School

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Allivea Hartmann