Alliya Miller
Summary
Dynamic business professional with a proven track record, excelling in process optimization and documentation. Adept at enhancing workflow efficiency and fostering team collaboration. Strong problem solver skilled in data analysis and customer service, consistently delivering impactful solutions that drive operational excellence.
Overview
10
10
years of professional experience
Work History
Business Analyst
Meximar Corp./Cortes DBA
01.2023 - 03.2025
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Nail Technician
Glamour Nails
01.2019 - 01.2024
- Established strong client relationships through exceptional customer service and communication skills.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Oversaw schedule to manage appointments of new and existing clients.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
Administrative Assistant
Meximar Corp./Cortes DBA
11.2014 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures (Quickbooks) to ensure timely payment of vendors and customers while minimizing errors in financial records.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Representative
Cleveland Cavaliers Holdings
01.2018 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Processed customer orders and accurately handled payment transactions using Counterpoint POS system.
Retail Keyholder/Merchandiser
Learning Express
11.2015 - 11.2017
- Coordinated employee schedules efficiently, balancing individual availability with store staffing needs during peak hours or special events..
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Balanced cash registers at end of shift and filled out necessary reports.
- Responsible for opening and closing the store while maintaining proper procedures.
- Developed strong relationships with customers by actively engaging in conversation about their needs-preferences.
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
Education
Business
Cuyahoga Community College
Cleveland, OHBusiness Management
Notre Dame College
Cleveland, OHCosmetology License - Cosmetology, Workplace Profession, Leadership
Medina County Career Center
Medina, OH05-2016
High School Diploma -
Brunswick High School
Brunswick, OH05-2016
Skills
- Customer service
- Data entry
- Computer skills
- Administrative support
- Microsoft Office, Quickbooks and Counterpoint POS
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Invoice processing
- Team collaboration and communication
- Multi-line phone systems
- Internet research and Workflow Analysis
Timeline
Business Analyst
Meximar Corp./Cortes DBA
01.2023 - 03.2025
Nail Technician
Glamour Nails
01.2019 - 01.2024
Customer Service Representative
Cleveland Cavaliers Holdings
01.2018 - 01.2019
Retail Keyholder/Merchandiser
Learning Express
11.2015 - 11.2017
Administrative Assistant
Meximar Corp./Cortes DBA
11.2014 - 04.2022
Business
Cuyahoga Community College
Business Management
Notre Dame College
Cosmetology License - Cosmetology, Workplace Profession, Leadership
Medina County Career Center
High School Diploma -
Brunswick High School
Similar Profiles
Carmen MillerCarmen Miller
Front Office Worker at Meximar CorporationsFront Office Worker at Meximar Corporations
DENIS YERALDY PEÑA NIÑ0DENIS YERALDY PEÑA NIÑ0
Realtor Associate at DEVELOPMENT AND INNOVATION INSTITUTE CORP DBA CONDRealtor Associate at DEVELOPMENT AND INNOVATION INSTITUTE CORP DBA COND
Jennifer ZimmermanJennifer Zimmerman
Small Business Owner at JGZ Wholesalers Corp DBA No Gluten Kneaded.comSmall Business Owner at JGZ Wholesalers Corp DBA No Gluten Kneaded.com