Alliyah Anderson
250 Dusty Bridle Lane Rosharon,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in the healthcare industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
5
5
years of professional experience
Work History
Provider Services Representative
Cognizant Technologies
Plano, CA
02.2021 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Mentored junior team members and managed employee relationships.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Referred unresolved customer grievances to designated departments for further investigation.
- Increased departmental protocol awareness by facilitating account management presentations.
- Eliminated contractual risks by instructing providers and coordinating educational material distribution.
- Instructed providers on procedures and policy limitations
- Analyzed grievances received from employees to determine the scope of investigation and resolution.
- Facilitated dispute resolution meetings between parties involved in a grievance process.
Administrative Assistant
Courtney's Tiny Tots
Missouri City, TX
01.2019 - 02.2021
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
- Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.
- Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Education
Associate of Applied Science - Business Management
Houston Community College
Houston, TX08.2020
High School Diploma -
ELKINS HIGH SCHOOL
Missouri City, TX06.2015
Skills
- Microsoft Word
- Administrative
- Claims Processing
- HIPAA Compliance
- Compliance Management
- Salesforce CRM
- Strong Interpersonal Skills
- Provider Relations
- Insurance Verification
- Policy Interpretation
- Customer Service
- Transporting files
- Timeline Planning and Management
- Program file distribution
- Insurance eligibility verification
- Inventory systems
- Office Equipment Operation
- Database and Client Management Systems
- Appointment Coordination
- Meticulous Attention to Detail
- De-Escalation Techniques
- Analytical Thinking
- Microsoft Office Suite
- Task Prioritization
- Supply Inventory Control
- Strong Organizational Skills
- Multitasking and Time Management
- Research and Analytical Skills
- Confidentiality and Data Protection
- Issue and Complaint Resolution
- Teamwork and Collaboration
- Time Management
- Inbound Call Management
- Customer Retention Strategies
- Effective Communication
Timeline
Provider Services Representative
Cognizant Technologies
02.2021 - Current
Administrative Assistant
Courtney's Tiny Tots
01.2019 - 02.2021
Associate of Applied Science - Business Management
Houston Community College
High School Diploma -
ELKINS HIGH SCHOOL
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