Alliyah Baez
West Palm Beach,FL
Summary
Offering 8 years of experience in the service industry, as well as a passion for always enhancing knowledge and exceeding expectations. Proficient in handling complex customer issues and promoting positive outcomes. Skilled in coordinating documentation, providing the service as needed and even going beyond that. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.
Overview
8
8
years of professional experience
Work History
Prep Chef
THE EVERGLADES CLUB, Period
01.2020 - 03.2022
- Prepped daily menu items for cold-line to quickly deliver upon request.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Prepared sandwiches, salads and other specialty dishes according to member specifications.
- Seasoned and cooked food according to recipes or feedback from sous chefs.
- Planned and directed high-volume food preparation in fast-paced environment for up to 1000+ club members, averaging 100-400 members a day.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Assisted other chefs with ingredients preparation in support of recipes designed by Sous chef and Executive chef
- Observed different kitchen chefs'/sous chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques.
- Collaborated with other chefs/sous chefs to prepare meals for large banquets as well as assisting with plating.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Assisted in setting up and breaking down kitchen stations.
- Followed food safety practices and sanitation guidelines.
- Trained new staff on food preparation and safety procedures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies
- Monitored food temperature, discarding items not stored correctly.
- Stocked and rotated food items according to expiration dates.
- Placed orders to restock items before supplies ran out.
- Ordered new ingredients and supplies to meet expected needs.
- Signed for deliveries, checked items into inventory and stocked goods into proper locations.
- Lifted and carried heavy materials.
- Pushed, pulled and transported large loads and objects.
Line Cook
Panera
03.2019 - 01.2020
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot
- Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross-contamination
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
- Transitioned between breakfast and dinner service by restocking food and supplies
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage
- Communicated closely with cashiers or managers to fully understand special orders for customers, including those with food allergies and gluten intolerance
- Handled portion control activities according to specified instructions provided by cashier
Breakfast Attendant
Hampton Inn And Suites
01.2018 - 12.2018
- Improved guest comfort and satisfaction through personalized service and support.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Addressed special allergen-free food requests and worked to improve guest experience.
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Ordered food supplies at end of shift for next day delivery by suppliers.
- Cooked and served made-to-order omelets, french toast and pancakes.
- Followed company cleaning and sanitation guidelines to comply with health department regulations.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Offered product samples, answered questions and helped customers find items.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Monitored temperature of cases, shelves and storage areas and reported failures to manager.
- Set up advertising signs and displays on shelves, counters and tables.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Addressed customer complaints and inquiries to verify satisfaction
Education
Cosmetology Degree - Cosmetology Education
Hollywood Institute of Beauty Careers
West Palm Beach, FL07.2021
High School Diploma -
St. Augustine High School
Saint Augustine, FL05.2015
Skills
- Reading Comprehension
- Active Listening
- Knife Skills
- Bulk Food Preparation
- Preparation Techniques
- Vegetable Prep
- Allergen Awareness
- Ingredient Inspection
- Sanitation Practices
- Time Management
- Cleanliness and Sanitation
- Equipment Sanitation
- FLORIDA Food Handler Certified
Timeline
Prep Chef
THE EVERGLADES CLUB, Period
01.2020 - 03.2022
Line Cook
Panera
03.2019 - 01.2020
Breakfast Attendant
Hampton Inn And Suites
01.2018 - 12.2018
Cosmetology Degree - Cosmetology Education
Hollywood Institute of Beauty Careers
High School Diploma -
St. Augustine High School
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