Alliyah Doyle
Florissant,MO
Summary
Ambitious and driven customer service expert who thrives on providing excellent service, building loyal relationships, solving problems, and increasing revenue.
Overview
8
8
years of professional experience
Work History
Substitute Teacher, K-12
Kelly Education Services
10.2023 - Current
- Followed classroom plans left by class teacher to continue student education and support core concepts.
- Monitored and assessed student progress, providing feedback to parents and staff as needed.
- Supported students in completing assignments, fostering a positive and inclusive learning environment.
- Utilized classroom management techniques to minimize disruptions and maintain productivity.
Claims Specialist
GEICO
10.2022 - 09.2023
- Determined liability
- Interviewed customers, claimants, and witnesses
- Partnered with appraisers/estimators to manage vehicle repairs
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Negotiated with customers and other insurance carriers and resolve claims
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
City Carrier
United States Postal Service
10.2020 - 10.2022
- Maintained safety standards while driving, resulting in zero accidents during tenure.
- Planned and cased mail in sequence of delivery for designated route.
- Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
- Enhanced customer satisfaction through timely and accurate delivery of packages and correspondence.
Leasing Consultant
Cedar Trace
11.2019 - 05.2020
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Customer Experience Associate II
Service King
07.2017 - 01.2019
- Maintained consistently accurate and efficient assistance to customers, insurance carriers and vendors
- Assisted customers with general collision repair inquiries and scheduled vehicles for repair
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
- Administered professional, courteous, and helpful service to callers
- Exceeded call speed, accuracy and volume benchmarks on a consistent basis
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Provided excellent customer service with positive and professional attitude
Education
BBA - Business
Florissant Valley Community College
Florissant, MO05.2028
High School Diploma -
Hazelwood Central High
St Louis, MO05.2015
Skills
- Critical thinking
- Data entry
- Customer relations
- Communication
- Problem solving
- Time management
- Leadership
- Organization
- Decision making
Timeline
Substitute Teacher, K-12
Kelly Education Services
10.2023 - Current
Claims Specialist
GEICO
10.2022 - 09.2023
City Carrier
United States Postal Service
10.2020 - 10.2022
Leasing Consultant
Cedar Trace
11.2019 - 05.2020
Customer Experience Associate II
Service King
07.2017 - 01.2019
BBA - Business
Florissant Valley Community College
High School Diploma -
Hazelwood Central High