Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alliyah Elam

Maryland Heights,MO

Summary

Hello! My name is Alliyah Elam. Dedicated customer service professional with 5 years of experience, known for strong work ethic, punctuality, and reliability. Skilled in critical thinking and active listening to effectively address customer needs and diffuse challenging situations with solution-based support and reassurance. Proficient in computer literacy, with experience in working with multiple different systems and quick task grasping ability. Experienced in data entry with a great eye to detail and strong focus on accuracy. People orientated and thrives in team oriented environments with a uplifting supportive mentality. I am passionate about personal and shared goal ready to add value from day one.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

CarShield
11.2020 - 07.2025
  • Resolved customer inquiries efficiently, ensuring high satisfaction and retention.
  • Assisted in training new staff on customer service protocols and company policies.
  • Collaborated with team leader to enhancing operational efficiency.
  • Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers.
  • Maintaining current knowledge of products and services offered.
  • Assisting customers with general inquiries, making payments, and questions regarding claims.
  • Managed 30-40 incoming calls and emails per day from customers.

Customer Care Advocate

Express Scripts
02.2020 - 07.2020
  • Work to research and resolve problems in a timely manner
  • Assist members in understanding and maximizing the use of their pharmacy distribution program
  • Handle inbound and outbound member, provider and physician calls. Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable
  • Building value in assisting customers maximizing their insurance benefits

Customer Service Representative

Wal-Mart Super Center
03.2018 - 09.2019
  • Resolve customer complaints
  • Initiate refunds and distribute money orders to customers
  • Activate phone cards and gift cards
  • Ensure all questions are answered related to the store and the product offered for sales
  • Always display excellent customer service skills

Assistant Manager

Akira Clothing Store
08.2016 - 02.2018
  • Assist manager in organizing, planning, and implementing strategy to improve sales performance
  • Ensure store schedule and objectives are met by employees
  • Evaluate employee performance and identify hiring and training needs
  • Handle customer complaints in a timely manner
  • Store ambassador to ensure positive examples are set for employee's
  • Available to open and close store
  • Responsible for ensuring cash register is balanced daily

Education

Business Management

Harris Stowe University
01.2018

HS Diploma - General studies

McCluer North High
01.2016

Skills

  • Reliable/ Punctual
  • Detail Oriented
  • Computer Literacy / Has Worked With Multiple Systems
  • Multitask
  • Team Player
  • 5 Year Experience With Exceptional Customer Service
  • Great With Data Entry
  • Active Listening

Certification

  • Cosmetology License
  • Pharmacy Technician License

Timeline

Customer Service Representative

CarShield
11.2020 - 07.2025

Customer Care Advocate

Express Scripts
02.2020 - 07.2020

Customer Service Representative

Wal-Mart Super Center
03.2018 - 09.2019

Assistant Manager

Akira Clothing Store
08.2016 - 02.2018

Business Management

Harris Stowe University

HS Diploma - General studies

McCluer North High

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