Alliyah Graham
West Chester,OH
Summary
Thank you for reviewing my resume. My name is Alliyah, 26 years old, anxious to work! I take pride in being a quick learner, hard worker and a great coworker to have on your team.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Spectrum
Cincinnati, OH
08.2023 - Current
- Consulted with customers to resolve service and billing issues.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted available products and services to customers during service, account management and order calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Representative
Fedility Investments
Covington, KY
01.2021 - 02.2022
- I worked as a customer relationship advocate
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted available products and services to customers during service, account management and order calls.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Environmental
Carriage Court
Kenwood, OH
03.2018 - 05.2020
- I worked in housekeeping
- I spent a lot of time helping the residents
- Starting out as a housekeeper was something I thoroughly enjoyed working but I was later promoted to supervisor only 3 months later
- Developed clean-up and removal strategy for each individual case based on materials in question and available resources.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
Panera Bread
Mason, OH
09.2015 - 02.2017
- I worked as a cafe associate but mainly working on the register and answering calls.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Greeted customers promptly and responded to questions.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Admissions
Kings Island
Mason, OH
03.2013 - 08.2013
- I worked as an admissions team member
- They would occasionally train me in different areas in the amusement park (cleaning, rides, dietary, etc.) which was fun I enjoyed moving around
- I also worked Soaked City and processed season passes.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
Education
English major -
Miami University
01.2024
Skills
- Proficient in typing
- Microsoft Word
- Microsoft Excel
- Proficient in Data Entry
- Customer Service
- Collaboration talent
- Courteous and Friendly
- Communication skills
- Data Entry
Accomplishments
- 4 certificates for outstanding customer care
- Promoted to one of the Team Leaders
Alternate Phone
513 353 8998
References
Available upon request.
References
References available upon request.
Timeline
Customer Service Representative
Spectrum
08.2023 - Current
Customer Service Representative
Fedility Investments
01.2021 - 02.2022
Environmental
Carriage Court
03.2018 - 05.2020
Cashier
Panera Bread
09.2015 - 02.2017
Admissions
Kings Island
03.2013 - 08.2013
English major -
Miami University