Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alliyah Lewis

Harrison,NJ

Summary

Results-driven leader and problem-solver dedicated to optimizing operations for cost reduction and improved efficiency. Known for making impactful decisions and driving company success through strong leadership and motivational skills. Skilled in team building, customer relations, and creating positive work environments to boost employee engagement and performance. Highly organized, reliable, and eager to contribute to team success in an entry-level .

Overview

13
13
years of professional experience

Work History

Concourse Supervisor/ Trainer

Prospect
12.2022 - Current
  • Kept business operations seamless by assigning tasks to team members during busy periods.
  • Guided team members in effective strategies to achieve operational and sales goals.
  • Maintained operational flow by strategically assigning tasks during high-traffic times.
  • Oversaw teams to maintain efficient and correct procedures for plane cleaning and searching.
  • Provided management with reports on enhanced staff support techniques.
  • Maintained on-schedule flight operations.
  • Monitored adherence to policies to minimize risk of incidents.
  • Performed multiple walkthroughs per shift to assess and resolve issues related to cleanliness and inventory.

Front Desk Supervisor

LA Fitness
12.2017 - 10.2022
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Created lasting relationships with guests that built loyalty
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Prepared weekly employee work schedules to meet operational needs.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Package Handler

FedEx
04.2015 - 05.2022
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Maintained accurate records of incoming and outgoing packages and shipments for future reference.
  • Monitored and tracked shipment progress to confirm on-time delivery.
  • Helped train new employees in safe practices and warehouse procedures.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Assembled pallets and crates for secure transportation of materials.

Chief Supervisor

OTG Management EWR
12.2014 - 03.2021
  • Prepared and distributed information regarding customer service, system conditions and historical situations to internal and external customer and stakeholders.
  • Prepared and prioritized work plans and schedules.
  • Identified, developed and implemented work process and practice improvements.
  • Maintained operational compliance with regulatory and company work rules and procedures.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Front End Supervisor

Forman Mills
02.2016 - 01.2021
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Utilized store analytics to identify areas of improvement in customer experiences.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Maintained accurate records of sales and financial transactions.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Trained newly hired sales team in upselling techniques.
  • Researched issues to obtain appropriate answers to customer inquiries.

Meat Wrapper

ShopRite
11.2012 - 12.2015
  • Assisted customers with selecting types and cuts of meat by answering questions and offering recommendations.
  • Offered samples of cheese and other items related to meat purchases to entice sales.
  • Replenished cases through shifts to maintain consistent sales.
  • Protected consumers by consistently following food handling and safety guidelines.
  • Minimized spoilage by using first-in-first-out stock management processes.
  • Offered guests top-notch service, greeting every person and assisting with needs such as locating products.
  • Weighed, wrapped and labeled meat products for sale to grocery customers.
  • Helped managers place accurate product orders by offering feedback on customers' current desires and purchasing trends.
  • Kept shelves and display cases organized, products fronted and expired items removed.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Complied with food safety, hygiene and sanitation regulations for safe food preparation.
  • Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
  • Wrapped meat produce to maintain quality, freshness and condition.
  • Trimmed fat and removed bones for high-quality, well-presented cuts of meat.

Flight Attendant

Delta
12.2023 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.

Education

Bachelor of Science - Forensic Science

Union County College
Cranford, NJ
10.2026

High School Diploma -

Irvington High School
Irvington, NJ
06.2014

Skills

  • Business Opportunity Development
  • Originality and Creativity
  • Merchandise Quality Assurance
  • Delegation and Supervision
  • Systems Assessment and Improvement
  • Staff Coaching and Training
  • Scheduling and Time-Tracking
  • Conflict Resolution Tactics
  • Disabled Passenger Assistance
  • Standard Operating Procedure
  • Business Planning
  • Performance Tracking and Evaluations
  • Payroll Preparation
  • Scheduling and Coordinating
  • Employee Coaching and Mentoring
  • Supervising Employees
  • Agent Assistance
  • Optimizing Workflows
  • Dispatching Workers
  • Processes and Procedures
  • Leadership
  • Shift Coverage
  • Virtualization Technologies

Timeline

Flight Attendant

Delta
12.2023 - Current

Concourse Supervisor/ Trainer

Prospect
12.2022 - Current

Front Desk Supervisor

LA Fitness
12.2017 - 10.2022

Front End Supervisor

Forman Mills
02.2016 - 01.2021

Package Handler

FedEx
04.2015 - 05.2022

Chief Supervisor

OTG Management EWR
12.2014 - 03.2021

Meat Wrapper

ShopRite
11.2012 - 12.2015

Bachelor of Science - Forensic Science

Union County College

High School Diploma -

Irvington High School

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