Alliyah Santiago
Evansville,IN
Summary
Passionate versatile professional well-versed in communication and team building. Dedicated team player with strong organizational skills eager to handle fast-paced office operations with continuous flow of patients and completing assignments. Knowledgeable in office management offering excellent skills in customer service and patient relations. Skilled in scheduling 100-150 patients weekly using EPIC, Athena Health, One Content, GMED, Practice Fusion, SYSTOC, AdvancedMD, All Scripts, and E-ClinicalsWorks.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
ATT Mobility
08.2022 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Coached call center staff through challenging customer service issues.
- Answered up to 150 incoming calls in busy, fast-paced global call center.
Medical Records
CIOX HEALTH, Health Information Managment
03.2019 - 08.2022
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Created and maintained up-to-date patient medical records to enable tracking history and preserve consistent information.
- Updated patient contact information to support accurate electronic medical records.
- Obtained detailed and accurate history, performed physical examinations and reviewed medical records to assess patients' health status.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Documented contract information and maintained patients' medical records.
- Reviewed medical records in preparation for assessment and treatment.
Medical Receptionist
Echo Community Healthcare
12.2017 - 02.2019
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining polite and professional demeanor.
- Answered phone calls and messages for 10+ physicians in medical facilities, scheduling appointments, and handling patient inquiries.
Medical Receptionist/Medical Records
Ascension
03.2014 - 11.2017
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Provided compassionate customer service, creating welcoming atmosphere for patients and their families.
Caregiver
Rescare
01.2011 - 02.2014
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing quality of care provided.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Education
Associate of Applied Science -
Harrison College - Indianapolis
Indianapolis, IN03.2018
Skills
- Appointment Scheduling
- Clinic Administration
- Compassion
- Direct Patient Care
- Epic Systems
- Insurance Verification
- Insurance Billing
- Medical Billing
- Obstetrics and gynecology
- Patient Registration
- Patient Relations
Timeline
Customer Service Representative
ATT Mobility
08.2022 - Current
Medical Records
CIOX HEALTH, Health Information Managment
03.2019 - 08.2022
Medical Receptionist
Echo Community Healthcare
12.2017 - 02.2019
Medical Receptionist/Medical Records
Ascension
03.2014 - 11.2017
Caregiver
Rescare
01.2011 - 02.2014
Associate of Applied Science -
Harrison College - Indianapolis
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