Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Phillips

Allen,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Overview

6
6
years of professional experience

Work History

To Go Specialist /Restaurant Hostess

Outback Steakhouse
DeSoto, TX
02.2022 - 07.2024
  • Greeted customers in a friendly manner and took orders for to-go items.
  • Provided menu information and answered questions about ingredients or preparation methods of food items.
  • Operated cash register, collected payment from customers and provided change when necessary.
  • Prepared special orders according to customer requests while maintaining high standards of quality assurance.
  • Verified accuracy of all orders before packing them into bags or containers for take-out.
  • Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
  • Performed opening duties including setting up workstations with required supplies and equipment.

Hostess Manager

Applebee's Grill + Bar
DeSoto, TX
01.2021 - 01.2022
  • Developed and implemented policies, procedures, and standards for the hostess team to ensure efficient restaurant operations.
  • Trained new hostesses in customer service and job duties.
  • Created daily schedules for the hostess staff to ensure appropriate staffing levels during peak times.
  • Monitored seating arrangements to maximize table utilization and minimize wait time.
  • Ensured that all guests received prompt, courteous attention from the hostesses.

Barista Shift Supervisor

Starbucks
Dallas, TX
02.2018 - 01.2021
  • Conducted daily shift meetings with baristas to review objectives and customer service standards.
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
  • Assisted customers in selecting beverages based on their preferences.
  • Maintained a clean and well-stocked work area throughout shifts.
  • Ensured compliance with health department regulations related to food handling practices.
  • Performed opening duties such as setting up espresso machines for the day's operations.
  • Closed store by counting money at end of shift, restocking shelves and cleaning work areas.

Education

Associate of Arts -

Mountain View College
Dallas

Skills

  • Order accuracy
  • Food handling
  • Food preparation
  • Point of sale systems
  • Complaint resolution
  • Food storage
  • Detail-oriented
  • Tableside service
  • Customer engagement
  • Seating arrangements
  • Reservations
  • Customer service

Timeline

To Go Specialist /Restaurant Hostess

Outback Steakhouse
02.2022 - 07.2024

Hostess Manager

Applebee's Grill + Bar
01.2021 - 01.2022

Barista Shift Supervisor

Starbucks
02.2018 - 01.2021

Associate of Arts -

Mountain View College

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Katelyn Phillips