Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
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Alloyse Chong

Fort Lauderdale,US

Summary

Dynamic Client Consultant with over a decade of experience in customer service and leadership, known for enhancing client satisfaction by implementing innovative service solutions. Proven ability to optimize operational processes through strong communication, negotiation, and problem-solving skills. Analytical capabilities drive measurable results and foster robust business relationships. Aiming to leverage expertise to further elevate client engagement and operational excellence.

Overview

11
11
years of professional experience

Work History

Sales Consultant

SJL MOTORS/BMW
Fort Lauderdale, FL
03.2024 - 11.2024

• Streamlined sales processes and implemented effective customer engagement strategies, leading to consistent growth in BMW vehicle sales portfolio
• Analyzed market trends and customer preferences to develop targeted sales approaches, enhancing customer satisfaction and retention rates
• Orchestrated seamless coordination between sales, service, and finance teams to deliver comprehensive solutions for premium vehicle purchases
• Maintained meticulous documentation of sales transactions and customer interactions while ensuring compliance with automotive industry standards
• Implemented targeted luxury vehicle sales strategies, integrating digital platforms and personalized outreach to expand client portfolio and drive market growth

Customer Service Agent

INTERCRUISES
Fort Lauderdale, FL
01.2024 - 03.2024
  • Facilitated check-in, enhancing guest flow and satisfaction, and resolving inquiries swiftly.
  • Managed international documentation, ensuring compliance, and precision.
  • Optimized workflows during peaks, reducing wait times, and boosting accuracy.
  • Collaborated on operational challenges, elevating terminal efficiency.
  • Supported team members to drive growth and development.

Sales•Senior Care•Substitute Teaching

TEMPORARY WORK
NY/FL
07.2019 - 12.2023
  • Facilitate sales and care roles, ensuring client satisfaction and seamless service delivery
  • Spearhead multidisciplinary care initiatives across senior care facilities, integrating healthcare protocols with personalized support services
  • Drive educational outcomes through dynamic substitute teaching methods, adapting curriculum delivery to diverse learning styles
  • Foster positive client relationships in sales environments, implementing tailored solutions while maintaining consistent follow-up protocols
  • Engaged in interfaith, community and recreational activities for religious programs.

Student Coordinator

BROWARD COLLEGE
Fort Lauderdale, FL
04.2022 - 02.2023
  • Coordinated site visits, strengthened partnerships, met grant goals through strategic actions
  • Improved volunteer coordination, enhanced training efficiency, optimized program delivery
  • Designed monitoring systems, aligned objectives with institutional and grant standards
  • Executed outreach strategies, expanded resources to schools, boosted community engagement
  • Directed volunteer teams, ensured effective communication with stakeholders, enhanced collaboration

Customer Service Agent

AIR FRANCE/JETBLUE
Jamaica, NY
03.2020 - 07.2021
  • Assisted passengers, boosting satisfaction through attentive service
  • Ensured compliance in operations, maintaining high standards
  • Handled crises with professionalism, ensuring calm resolution
  • Executed duties with adherence to safety and security protocols
  • Orchestrated seamless coordination between check-in, gate, and baggage operations, enhancing overall passenger experience and operational efficiency

Case Associate (Temporary Assignment)

JEWISH BOARD
Queens, NY
04.2019 - 06.2019
  • Boosted client satisfaction using digital tools, enhancing selection efficiency
  • Streamlined sales processes by coordinating departments, improving collaboration
  • Aligned automotive solutions to client needs, ensuring high service standards
  • Implemented digital sales solutions, enhancing communication and selection
  • Developed strategies from market data, improving product positioning and acquisition

Customer Service Ambassador

MTA LONG ISLAND RAIL ROAD
New York, NY
12.2013 - 04.2019
  • Streamlined passenger communication during service disruptions, ensuring accurate real-time updates and maintaining high customer satisfaction levels
  • Orchestrated comprehensive local area guidance, integrating transit schedules with NYC tourist destinations to enhance visitor experience
  • Resolved complex passenger inquiries independently while maintaining composure during peak hours and service modifications
  • Fostered positive relationships with diverse commuters, providing tailored assistance and creating welcoming transit environment
  • Developed efficient information delivery methods during service changes, reducing passenger confusion and improving station flow

Education

Bachelor of Science - Business & Communication

Arizona State University

Certified Life Coach - PTSD & Trauma

Udemy

Skills

  • Account Relationship Management
  • Operational Administration
  • Compelling Communication
  • Client Relations
  • Team Leadership
  • Skilled in Microsoft Office Applications
  • Collaborative Negotiation Techniques
  • Strategic Problem Resolution
  • Sales Expertise
  • Employee Training

Accomplishments

FIGHT- My Autobiography

Affiliations

Volunteer- Senior Caretaker

References

References available upon request.

Timeline

Sales Consultant

SJL MOTORS/BMW
03.2024 - 11.2024

Customer Service Agent

INTERCRUISES
01.2024 - 03.2024

Student Coordinator

BROWARD COLLEGE
04.2022 - 02.2023

Customer Service Agent

AIR FRANCE/JETBLUE
03.2020 - 07.2021

Sales•Senior Care•Substitute Teaching

TEMPORARY WORK
07.2019 - 12.2023

Case Associate (Temporary Assignment)

JEWISH BOARD
04.2019 - 06.2019

Customer Service Ambassador

MTA LONG ISLAND RAIL ROAD
12.2013 - 04.2019

Bachelor of Science - Business & Communication

Arizona State University

Certified Life Coach - PTSD & Trauma

Udemy
Alloyse Chong