Allura Ground
Scottsdale
Summary
Dynamic fine dining server with exceptional customer service skills honed at Paradise Valley Country Club. Expert in POS system operations and adept at upselling premium menu items, enhancing guest experiences. Has good knowledge about wines. Proven ability to manage multiple tasks under pressure while maintaining attention to detail and fostering a welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Fine Dining Server
Paradise Valley Country Club
Paradise Valley
04.2024 - Current
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly sales-driven.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
Hostess
Dominick's Steakhouse
Scottsdale
03.2023 - 02.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hostess
Texas Roadhouse
Scottsdale
05.2022 - 01.2023
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
Lead Hostess
Barrio Queen
Phoenix
03.2021 - 04.2022
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Uphold cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
Florist
Enchanted Florist
Scottsdale
01.2020 - 12.2020
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
Education
Associate of Arts -
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZSkills
- POS system operations
- Strong communication skills
- Detail-oriented
- Exceptional customer service
Timeline
Fine Dining Server
Paradise Valley Country Club
04.2024 - Current
Hostess
Dominick's Steakhouse
03.2023 - 02.2024
Hostess
Texas Roadhouse
05.2022 - 01.2023
Lead Hostess
Barrio Queen
03.2021 - 04.2022
Florist
Enchanted Florist
01.2020 - 12.2020
Associate of Arts -
Maricopa Community Colleges, Scottsdale Community College