Ally Beasley
Melbourne
Summary
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about products and inventory. Successful in maintaining productivity and calm in fast-paced environments.
Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sitter
Independant
Homestead
09.2018 - 08.2023
- Supervised children's activities to ensure safety and engagement.
- Responded quickly to emergency situations in a calm manner while following established protocols.
- Maintained a clean environment throughout the day by tidying up after each activity was completed.
- Responsibly watched children while parents were out.
- Collaborated with team members to prioritize tasks during busy periods effectively.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Interacted pleasantly with clients and guests when performing daily duties.
Olive Garden Hostess
Olive Garden
Homestead
03.2021 - 05.2021
- Greeted guests warmly upon arrival, seating them promptly.
- Managed reservation system and coordinated seating arrangements efficiently.
- Assisted servers by providing menus and taking initial drink orders.
- Maintained cleanliness and organization of the waiting area and dining space.
- Handled guest inquiries and resolved minor issues with professionalism.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Stocked server areas with supplies before, during and after shifts.
Education
Ph.D. - Psychology
Miami Dade College
Miami, FL 05.2021 - 09.2025
Skills
- Crisis management
- Team collaboration
- Event planning
- Customer service
- Communication skills
- Organizational skills
- Conflict resolution
- Patience and empathy
- Reliability and punctuality
- Safety consciousness
- Multitasking and organization
- Upholding discipline rules
- Problem-solving
- Positive and professional
- Dependability
- Attention to detail
- Active listening
Certification
- QPR Gatekeeper Certificate (Suicide Prevention Gatekeeper Program) Presented by Demian Laudisio on 3/12/24.
Timeline
Ph.D. - Psychology
Miami Dade College
05.2021 - 09.2025
Olive Garden Hostess
Olive Garden
03.2021 - 05.2021
Sitter
Independant
09.2018 - 08.2023