Ally Espinoza
Orem,UT
Summary
Proven leader and efficient Virtual Assistant with a track record of driving productivity and exceeding performance goals. Mastered CRM Management and Critical Thinking, significantly enhancing client satisfaction. Skilled in Microsoft Office and adept at multitasking, consistently delivers results by prioritizing tasks effectively.
Overview
6
6
years of professional experience
Work History
Virtual Assistant
Upwork.com
01.2023 - Current
- Monitored emails, organized inbox, and prioritized messages for clients.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
Front Desk Agent
PF Staffing
11.2021 - 12.2022
- Maintained accurate records of employee information, payments, and job history.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all customers.
- Resolved costumer issues promptly, resulting in positive feedback and return visits.
- Maintained clean and organized front desk areas to uphold polished company image.
- Supported sales efforts through upselling jobs, and projects when appropriate.
Sales Team Leader
Maple Mountain
07.2020 - 10.2021
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
- Boosted sales performance by implementing effective team training and coaching strategies.
- Managed financial accounts by processing customer adjustments timely and professionally.
- Helped in accounting, learned how to further use Excel as well as how to manage invoices.
Director
Chick-fil-A
05.2018 - 07.2020
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals.
Education
Dental Assistant -
Utah Valley Dental Assisting
Orem, UT05.2019
High School Diploma -
American Fork High School
American Fork, UT05.2017
Skills
- CRM Management
- Critical Thinking
- Multitasking and Time Management
- Microsoft Office
- Administrative Support
- Schedule Management
- Appointment Coordination
- Document and File Management
Accomplishments
Outstanding Customer Service Award - Recognized for outstanding service to clients and dedication to fellow employees. Received one of two awards given in a corporation of 200+ employees.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Virtual Assistant
Upwork.com
01.2023 - Current
Front Desk Agent
PF Staffing
11.2021 - 12.2022
Sales Team Leader
Maple Mountain
07.2020 - 10.2021
Director
Chick-fil-A
05.2018 - 07.2020
Dental Assistant -
Utah Valley Dental Assisting
High School Diploma -
American Fork High School