Hi, I’m
Allison Pickens
Hospitality
Atlanta,GA
"Growth takes place when you are challenged, not when you are comfortable."
-unknown
Summary
Experienced professional with 1 year of experience in the media industry doing project management and over 7 years in the hospitality industry. Proven expertise in developing and executing successful recruiting strategies, overseeing projects from conception to completion, and managing remote teams. Seeking a position as a Recruiter to utilize hospitality leadership experience combined with skills in team building and collaboration.
Overview
5
years of professional experience
1
Certification
Work History
Buena Vida Tapas
Lead Server
02.2022 - Current
Job overview
- Quickly identified and resolved guest complaints in timely fashion, resulting in consistent 4.5/5 star reviews on Yelp.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Lusine Media
Project Manager
01.2022 - 02.2023
Job overview
- Planned, tracked, and managed multiple high-priority projects across different teams to ensure on-time delivery, within budget and in compliance with project requirements
- Successfully coordinated 12 projects with a total budget of $200,000 and utilized resources efficiently to reduce costs
- Met project deadlines without sacrificing build quality
- Provided detailed project status updates to stakeholders and executive management
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
Tupelo Honey Cafe
Manager
12.2018 - 03.2022
Job overview
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts by actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Improved marketing to attract new customers and promote business.
Education
Georgia State UniversityAtlanta, GA
Bachelor of Business Administration from Hospitality
05.2023
Skills
- Communication
- Leadership
- Marketing
- Client Relations
- Operational Efficiency
- Attention to Detail
- Problem Solving
- Microsoft Suite
- Problem Solving
- Microsoft Suite
Certification
Cvent Online
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Server
Buena Vida Tapas
02.2022 - Current
Project Manager
Lusine Media
01.2022 - 02.2023
Manager
Tupelo Honey Cafe
12.2018 - 03.2022
Georgia State University
Bachelor of Business Administration from Hospitality
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