Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ally Glatz

Shrewsbury,Pennsylvania

Summary

Friendly and reliable customer service professional with experience as a cashier, barista, and host. Skilled in handling high-volume transactions, preparing quality beverages, and creating welcoming guest experiences. Strong multitasker with excellent communication and time-management skills, committed to providing efficient and positive service in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Cashier Floor Supervisor

Phantom Fireworks
06.2022 - Current
  • Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
  • Enhanced customer satisfaction by providing efficient and accurate transactions.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Worked long shifts (18+ hours) and holidays efficiently and energetically.

Hostest

Stonebridge Bar And Grill
01.2024 - 08.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as bussing tables, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Barista

Village Coffee and Cream
05.2023 - 03.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Education

Bachelor of Arts - Global Studies

Loyola University, Maryland
Baltimore, MD
05-2028

High School Diploma -

Susquehannock High School
Glen Rock, PA
05-2024

Skills

  • Cash handling expertise
  • Customer service
  • Time management
  • Workplace safety
  • Verbal and written communication
  • Store opening and closing
  • Teamwork and collaboration
  • Multitasking and prioritizing
  • Problem-solving abilities
  • Organizational skills

Timeline

Hostest

Stonebridge Bar And Grill
01.2024 - 08.2024

Barista

Village Coffee and Cream
05.2023 - 03.2024

Cashier Floor Supervisor

Phantom Fireworks
06.2022 - Current

Bachelor of Arts - Global Studies

Loyola University, Maryland

High School Diploma -

Susquehannock High School

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Ally Glatz