Ally Hannah
1000 West Atlantic Ave Apt 63, Laurel Springs ,NJ
Summary
Proven track record in enhancing customer satisfaction at Starview Diner, leveraging exceptional problem resolution and customer service skills. Expert in POS system operation and adept at maintaining composure under pressure, consistently achieving positive outcomes in high-volume settings. Skilled in fostering teamwork and collaboration, significantly improving guest experiences.
Overview
1
1
year of professional experience
Work History
Customer Service Associates
Sweet Eats Bakery & Cafe
03.2024 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
Server
Starview Diner
06.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Highschool GED - Medical Arts
Camden County Technical School
Sicklerville, NJAssociates - Liberal Arts
Camden County College
Blackwood, NJ05.2025
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Customer Complaint Resolution
- Product Knowledge
- Complaint Handling
- Guest Services
- Stock replenishment
- POS System Operation
- Teamwork and Collaboration
- Money handling abilities
- Calm Under Pressure
- Issue and Complaint Resolution
Timeline
Customer Service Associates
Sweet Eats Bakery & Cafe
03.2024 - 04.2024
Server
Starview Diner
06.2023 - 01.2024
Highschool GED - Medical Arts
Camden County Technical School
Associates - Liberal Arts
Camden County College
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