Ally Hess

Customer Success and Experienced leader with over a decade of expertise in account management, client retention, and cross-functional leadership. Demonstrated success in building and mentoring high-performing teams, fostering strong client partnerships, and designing scalable processes that elevate customer satisfaction and accelerate business growth. Adept at leveraging data insights to uncover customer needs, remove operational barriers, and streamline workflows. Known for a consultative, outcome-driven approach that cultivates loyalty, supports expansion, and consistently exceeds retention targets.

Enterprise account management professional with strong focus on driving business growth and fostering client relationships. Adept at team collaboration and adapting to evolving business needs. Skills include strategic planning, CRM software, and negotiation. Known for reliability and consistent achievement of results.

• Won Pillar of Performance award in 2024.
• Successfully recruited and trained 10+ new customer service representatives.
• Successfully trained 5 customer service representatives to become promoted to team specialists and managers.
• Mentored new customer service representatives in telephone etiquette and problem solving skills, improving their overall confidence and enabling them to begin taking calls within days of hire.