Ally Hilbun
Public Adjuster
Sanford
Summary
Licensed Public Adjuster, skilled in property & casualty losses with a strong moral standard for evaluating and handling losses fairly and honestly. Proficient in evaluating losses and interpreting federal regulations and laws. Superior in communications with policyholder's. Experience coordinating with other adjusters and professionals to assess damages. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent eye for detail with a work ethic that is unrivaled.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
OWNER/CONSTRUCTION PROJECT MANAGER
BPM SVCS
10.2019 - Current
- Investigate and assess damage to property and create or review property damage estimates
- Schedule projects in logical steps and budget time required to meet deadlines
- Prepare and submit budget estimates, progress reports, or cost tracking reports
- Inspect or review projects to monitor compliance with building and safety codes, or other regulations
- Select, contract, and oversee workers who complete specific pieces of each project, such as painting or plumbing
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
INSURANCE RESTORATION CONSULTANT
Midwest Roofing Company
04.2020 - 04.2021
- Assess damage to property via field photos and create property damage estimates for submission to insurance carriers
- Maintained consistent client communications to ensure clients stayed well informed throughout the insurance restoration process
- Mitigated claim discrepancies by connecting with assigned P&C desk adjuster to discuss and resolve in an effort to expedite claim closure
- Conducted thorough property investigations to identify and classify damages for customer claims
- Prepared reports of findings of investigations
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages
- Scoped and photographed properties for defects and damage
INSURANCE RESTORATION CONSULTANT
Direct Metal Roofing
09.2019 - 02.2020
- Assisted various departments with change by communicating new improvement plans and expectations
- Tracked and analyzed reports to determine needed improvements
- Generated reports of findings to help management with making key decisions
- Conducted root cause analysis in deficient areas to identify and resolve issues
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships
- Compiled training materials for new employees and tracked skill development
- Reviewed insurance carriers scopes of loss to ensure identified property damage was addressed
- Investigated and assessed damage to property and reviewed property damage estimates
- Visited customer locations to evaluate damage and provided cost estimates for remediation
- Documented information gathered in field and uploaded data to company database for efficient processing and streamlined communications through JobNimbus
- Prepared sketch and entered data into Xactimate for preparation of accurate damage estimates for submission to clients insurance carriers
- Handled all communications with assigned desk adjusters to help resolve any questions or discrepancies between our estimates and their SOL's (scopes of loss) in an effort to expedite claims to closure
INSURANCE & OPERATIONS CONSULTANT
Hippo Roofing
04.2019 - 09.2019
- Analyzed problematic areas to provide recommendations and solutions
- Improved performance, hiring practices and management systems to facilitate success of client's organization
- Aligned closely with business owners and employees to gather information and gain operational insight
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Evaluated property damage for insurance restoration projects
- Synthesized data into comprehensive quarterly written reports for management.
- Reviewed field inspection photos and reports and prepared damage estimates for submission to P&C insurance carriers
- Developed and implemented an in-house scoping and insurance restoration department
- Trained all staff on proper handling of insurance restoration projects
- Wrote line-by-line FL BLDG CODE compliant Xactimate estimates for properties determined to be damaged by weather events
DIRECTOR OF OPERATIONS
Austere Consulting
07.2016 - 02.2018
- Oversaw construction and renovation projects to improve efficiency and streamline operations
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Documented processes and drafted SOPs to comply with regulations and company policies
- Monitored and coordinated workflows to optimize resources
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations
- Developed marketing strategies based on knowledge of establishment objectives
- Assisted with recruitment, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Consulted with clients, vendors, personnel in other departments or construction foremen to discuss and formulate estimates and resolve issues
GENERAL MANAGER
Nekter
12.2014 - 05.2015
- Oversee activities directly related to making products or providing services
- Manage staff, preparing work schedules and assigning specific duties
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Plan store layouts or design displays.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Maintain food and equipment inventories, and keep inventory records
- Schedule staff hours and assign duties.
- Establish standards for personnel performance and customer service
- Record the number, type, and cost of items sold to determine
JUICE AMBASSADOR - ASSISTANT GENERAL MANAGER
Buda Juice
12.2013 - 10.2014
- Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives
- Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials
- Direct and supervise employees engaged in sales, inventorytaking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to a specified level
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
ESCROW OFFICER
Providence Title Company
03.2012 - 12.2012
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process
- Managed Escrow Team built of both Purchase and Refinance business
- Supported team through file management responsibilities as set forth previously as well as post-closing audit review
- Coordinated with clients to promptly cure title and schedule closings
- Conducted closings in the office as well as at remote locations as a courtesy to clients
- Worked HUD's, shipped completed packages, as well as balance and disburse escrow files
- Additional accounting responsibilities include; prepping and releasing incoming and outgoing wires, tracking profit and loss on files and completing monthly funding expense reports
- Build new client relations through marketing events, office visits and coordination of individual branch marketing efforts
ESCROW ASSISTANT - ESCROW OFFICER
Superior Abstract & Title
02.2009 - 01.2012
- Became well versed in many types of title transactions including, Purchases, Refinances, Short Sales and REO
- Maintained Escrow files for a high producing Refinance account, including tasks such as handling customer service issues, curing title, scheduling closings, work HUD’s and funding responsibilities
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review
- Prepared and delivered projected HUD-1 settlement statements to lenders
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process
- Opened incoming orders and set up escrow files within 24 hours of receiving purchase agreement
- Thoroughly trained in; curing title, working HUD’s, shipping post close files and balancing and disbursing files
- Examined purchase and sale agreement for potential items of concern and addressed immediately
- Returned executed loan packages to lender for review and approval in accordance with lender instructions
- Worked with title examiners to resolve issues such as easements, lot splits and bankruptcies
- Managed real estate closing process in compliance with applicable standards and legal requirements
- Experience with management of a team consisting of 4-7 team members
Education
Associate of Science - Psychology
Brookhaven Community College
Dallas, TX 01.2004 - 05.2006
Cosmetology License - Cosmetology
Ogle School of Hair, Skin & Nails
Arlington, TX 03.2003 - 11.2003
Skills
Insurance policy coverage knowledge
Proficient in Xactimate
Building Code Compliance
MS Office Suite
Familiar with fraud statutes
Negotiation and mediation skills
Construction management
Building, demolition and renovations
Restoration processes
Excellent Communication Skills
Excellent Negotiation Skills
Certification
LIC# W753692 - Florida All Lines Adjuster - 620
Timeline
LIC# W753692 - Florida All Lines Adjuster - 620
06-2021
INSURANCE RESTORATION CONSULTANT
Midwest Roofing Company
04.2020 - 04.2021
OWNER/CONSTRUCTION PROJECT MANAGER
BPM SVCS
10.2019 - Current
INSURANCE RESTORATION CONSULTANT
Direct Metal Roofing
09.2019 - 02.2020
INSURANCE & OPERATIONS CONSULTANT
Hippo Roofing
04.2019 - 09.2019
DIRECTOR OF OPERATIONS
Austere Consulting
07.2016 - 02.2018
GENERAL MANAGER
Nekter
12.2014 - 05.2015
JUICE AMBASSADOR - ASSISTANT GENERAL MANAGER
Buda Juice
12.2013 - 10.2014
ESCROW OFFICER
Providence Title Company
03.2012 - 12.2012
ESCROW ASSISTANT - ESCROW OFFICER
Superior Abstract & Title
02.2009 - 01.2012
Associate of Science - Psychology
Brookhaven Community College
01.2004 - 05.2006
Cosmetology License - Cosmetology
Ogle School of Hair, Skin & Nails
03.2003 - 11.2003