Ally Imbeault
Quebec
Summary
Dynamic Hospitality Professional with extensive experience in high-volume dining environments. Proven expertise in guest engagement, quality control, and staff training to ensure service excellence. Strong commitment to operational efficiency and fostering positive guest experiences. Exceptional communication skills and adaptability in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Server
Disney World Resort
05.2025 - Current
- Enhanced guest satisfaction through exceptional service in a fast-paced environment.
- Supported guests with menu choices and specific dietary requirements effectively.
- Ensured order accuracy and timely delivery for optimal guest experiences.
- Coordinated with kitchen staff to maintain service flow during peak hours.
- Quickly adapted to changing demands and preferences during service shifts.
- Trained new servers on menu details and service standards for consistency.
Restaurant Hostess
Fairmont Chateau Frontenac
12.2022 - 04.2025
- Enhanced guest experience by ensuring smooth entry into dining areas.
- Optimized guest flow through efficient reservation management and seating arrangements.
- Collaborated with staff for timely service and high guest satisfaction levels.
- Resolved inquiries quickly, fostering a welcoming and accommodating atmosphere.
- Trained new hosts on procedures, improving team efficiency and customer interactions.
- Managed multiple tasks under pressure while maintaining a calm and organized environment.
Restaurant Manager
Fairmont Chateau Frontenac
04.2024 - 12.2024
- Enhanced guest satisfaction by overseeing daily restaurant operations and service standards.
- Trained staff on service protocols, improving overall operational efficiency and guest experience.
- Optimized inventory management to reduce waste and maintain adequate stock levels.
- Cultivated supplier relationships, ensuring consistent quality and availability of products.
- Coordinated special events, increasing guest engagement and enhancing dining experiences.
- Established performance metrics, promoting accountability and excellence among restaurant staff.
Restaurant Manager
Hotel Jaro
08.2021 - 11.2022
- Enhanced menu offerings by analyzing customer feedback and service delivery.
- Trained and supervised staff, ensuring high performance and team cohesion.
- Maintained accurate financial records by reconciling cash and credit transactions.
- Managed inventory effectively by calculating needs and ordering necessary supplies.
- Fostered positive work environment through proactive conflict resolution strategies.
- Conducted performance evaluations, recognizing achievements and identifying improvement areas.
Reservation Agent
Fairmont Banff Springs
04.2022 - 07.2022
- Enhanced guest satisfaction by managing customer inquiries with exceptional service.
- Maximized occupancy rates through effective coordination of room reservations.
- Streamlined check-in processes, significantly reducing guest wait times at reception.
- Improved onboarding efficiency by developing comprehensive training materials for new staff.
Sales Associate
American Eagle Outfitters, Inc
03.2018 - 01.2020
- Enhanced customer satisfaction through personalized service and tailored product suggestions.
- Maintained optimal inventory levels, ensuring product availability on the sales floor.
- Trained new associates on effective sales techniques and store protocols.
- Resolved customer inquiries and complaints, significantly boosting overall satisfaction.
- Collaborated with team members to execute effective merchandising and promotional strategies.
- Analyzed sales trends to optimize product placement and enhance store performance.
Lifeguard
Village Vacances Valcartier
05.2015 - 03.2018
- Ensured safety compliance by monitoring aquatic activities and enforcing health regulations.
- Delivered first aid promptly, managing emergencies in high-pressure scenarios effectively.
- Trained lifeguards on safety protocols, enhancing overall team operational readiness.
- Conducted safety drills regularly, boosting team preparedness for emergency situations.
Education
Certificate - Marketing
Université Laval
Quebec, QcNo Degree - Sciences Humaines
Cégep Ste-Foy
Québec, QcHigh School Diploma -
École Secondaire De Rochebelle
Québec, Qc06-2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- High volume dining
- Service prioritization
- Sales expertise
- Sales techniques
- Quality control
- Guest relations management
- Relationship management
- Point of sale operation
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Server
Disney World Resort
05.2025 - Current
Restaurant Manager
Fairmont Chateau Frontenac
04.2024 - 12.2024
Restaurant Hostess
Fairmont Chateau Frontenac
12.2022 - 04.2025
Reservation Agent
Fairmont Banff Springs
04.2022 - 07.2022
Restaurant Manager
Hotel Jaro
08.2021 - 11.2022
Sales Associate
American Eagle Outfitters, Inc
03.2018 - 01.2020
Lifeguard
Village Vacances Valcartier
05.2015 - 03.2018
Certificate - Marketing
Université Laval
No Degree - Sciences Humaines
Cégep Ste-Foy
High School Diploma -
École Secondaire De Rochebelle