Ally Irwin
Tonganoxie,Kansas
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional interpersonal skills, honed through roles at Washburn University. Proven ability to foster community engagement and support student well-being, while demonstrating leadership and critical thinking. Committed to promoting equity and inclusion, ensuring a positive and safe environment for all residents.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Resident Assistant
Washburn University Residential Living
Topeka, KS
08.2024 - Current
- Assisted in organizing and executing community-building events, enhancing resident engagement.
- Provided support for new residents during orientation, ensuring smooth transitions into community life.
- Monitored common areas for cleanliness and safety, maintaining a welcoming atmosphere for residents.
- Trained new resident assistants on policies and procedures, promoting team cohesion and efficiency.
- Documented incidents and maintained communication logs to ensure timely responses to resident needs.
- Collaborated with campus resources to connect residents with academic and mental health support services.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
Desk Assistant
Washburn University Residential Living
Topeka, KS
11.2024 - Current
- Supported office operations by managing incoming calls and directing inquiries to appropriate departments.
- Greeted guests in with friendliness and professionalism.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Developed positive relationships with clients through excellent interpersonal skills during phone conversations or face-to-face interactions.
- Ensured confidentiality of sensitive information through secure storage methods and adherence to company policies.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Peer Educator
Washburn University
Topeka, KS
08.2024 - Current
- Assisted peers with educational resources and information on various topics.
- Provided feedback and support during training sessions to enhance peer educator effectiveness.
- Established supportive relationships with students, fostering a positive learning environment.
- Developed strong relationships with faculty members to effectively address student concerns related to academics or personal wellbeing.
- Served as a positive role model for students by maintaining high standards of professionalism, ethics, and personal conduct at all times.
- Promoted development of good study habits and learning skills.
Education
Bachelor of Arts - Criminal Justice
Washburn University of Topeka
Topeka, KS05-2026
Skills
- Strong Organization
- Critical Thinking
- Teamwork
- Leadership
- Equity & Inclusion
- Professionalism
- Problem-Solving
- Detail-Oriented
- Communication (Written & Verbal)
- Strong Work Ethic
- Interpersonal Skills
Certification
- Mental Health First Aid Certified
- KDIAI Attendee & Member
Timeline
Desk Assistant
Washburn University Residential Living
11.2024 - Current
Resident Assistant
Washburn University Residential Living
08.2024 - Current
Peer Educator
Washburn University
08.2024 - Current
Bachelor of Arts - Criminal Justice
Washburn University of Topeka