Bachelor of Arts - Religious Studies
Capital University
Bexley, OH05.2014
Allyson Jagoda, BCPA
Board Certified Patient Advocate
OH
Summary
Board Certified Patient Advocate committed to assisting patients in navigating their healthcare journey. Passionate about improving communication between patients and caregivers, recognizing the importance of effective interaction for optimal care. Provides exceptional care and service with a personable demeanor, ensuring patients feel heard and supported. Highly organized and detail-oriented team player with a proven ability to coordinate tasks effectively, contributing to a smooth and efficient working environment.
Skills
- Creativity
- Computer experience
- Punctuality
- Organization
- Attention to detail
- Flexibility
- Customer service
- Empathy
- Willingness to learn
- Administrative Support
- Bookkeeping
Education
Overview
13
13
years of professional experience
Timeline
Founder|Board Certified Patient Advocate
In Your Control Patient Advocacy
09.2025 - Current
MERCHANDISER
COSTCO WHOLESALE
10.2021 - Current
RETAIL ASSOCIATE
WORLD MARKET
01.2018 - 01.2021
RETAIL ASSOCIATE
MENARDS
09.2017 - 08.2018
RECEPTIONIST
TRINITY LUTHERAN SEMINARY
09.2015 - 05.2016
RETAIL ASSOCIATE
PETITTI GARDEN CENTERS
04.2015 - 07.2015
RETAIL ASSOCIATE
DAWNLAND LLC. ACADIA NATIONAL PARK
05.2014 - 10.2014
RETAIL ASSOCIATE
XANTERRA PARKS AND RESORTS-MT. RUSHMORE
05.2013 - 08.2013
Bachelor of Arts - Religious Studies
Capital University
Organizations And Activities
- Alliance of Professional Health Advocates-Patient Advocacy Career Exploration Member
- Cleveland Clinic Avon Hospital, Information Desk 2024-present
- Cleveland Clinic Children's Hospital, Patient Assistant 2018-2019
- Lake Erie Nature and Science Center, Wildlife Volunteer 2016-2017
- World-wide Opportunities on Organic Farms, Bennet Bunn Plantation 2016
- A Christian Ministry in the National Parks, 2013-2014, Team Leader 2014
- Youth Ministry Intern, Christ Lutheran Church Bexley, 2013-2014
- Capital University Campus Congregation, 2010-2014, Worship Leader 2011-2014
- Capital University Student Peace Alliance 2010-2014; Secretary/Advertising Chair 2011-2013
- Capital University Lutheran Student Movement, 2010-2014; Vice President 2012-2013
Hobbies
Cello, Photography, Hiking, Kayaking
Work History
Founder|Board Certified Patient Advocate
In Your Control Patient Advocacy
Cleveland, OH
09.2025 - Current
- Facilitate communication between patients, families and healthcare providers to support comprehension.
- Enhance patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Develop educational materials to inform patients about their rights and available support services.
- Collaborate with healthcare providers to ensure timely and effective communication for patients.
- Develop personalized advocacy strategies to support patient needs and improve healthcare access.
MERCHANDISER
COSTCO WHOLESALE
Avon, OH
10.2021 - Current
- Ensure clothing and domestics merchandise is neat and folded, stock and rotate seasonal items, and assist members with questions.
- Train new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Assist customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Establish positive rapport with customers, fostering loyalty and repeat business through attentive service and knowledgeable product recommendations.
RETAIL ASSOCIATE
WORLD MARKET
01.2018 - 01.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed cash register after end of shift to balance and record accurate transactions.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
RETAIL ASSOCIATE
MENARDS
Findlay, OH
09.2017 - 08.2018
- Utilized point-of-sale system for efficient transaction processing as well as tracking customer purchase history when applicable.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
RECEPTIONIST
TRINITY LUTHERAN SEMINARY
Bexley, OH
09.2015 - 05.2016
- Answered phone promptly and directed incoming calls to correct offices.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sorted, received, and distributed mail correspondence between departments and personnel.
RETAIL ASSOCIATE
PETITTI GARDEN CENTERS
Avon, OH
04.2015 - 07.2015
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
RETAIL ASSOCIATE
DAWNLAND LLC. ACADIA NATIONAL PARK
Seal Harbor, ME
05.2014 - 10.2014
- Handled guest purchases, provided general store upkeep and housekeeping, prepared café items, and assisted National Park guests with questions.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for park guests.
- Managed efficient cash register operations.
RETAIL ASSOCIATE
XANTERRA PARKS AND RESORTS-MT. RUSHMORE
Keystone, SD
05.2013 - 08.2013
- Handled guest purchases, including gold, Native American art, and jewelry departments, general store and stock room housekeeping.
- Assisted National Park guests with directions and minor emergencies.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.