Ally McGrew
Lincoln,NE
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Exceptional customer service skills, and customer retention. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Manager
The UPS Store
Lincoln, NE
09.2023 - Current
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Maintained accurate records of employee performance reviews.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented campaigns and promotions to help with developing goods and services.
- Recruited, trained and supervised new employees.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed orders to restock shelves.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints in a timely manner.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Barista
Starbucks
Lincoln, NE
08.2022 - 09.2023
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Collected payments and provided accurate change.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Ground beans for espresso shots according to individual customer specifications.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Managed cash register and processed transactions with accuracy and integrity.
- Memorized official and off-menu coffee and tea preparations.
- Adhered to health department regulations concerning sanitation standards.
- Gave samples of popular coffee and tea blends to create sales opportunities.
Cafe Worker
Scheels
Lincoln, NE
06.2022 - 07.2023
- Restocked shelves with merchandise throughout the day as needed.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Monitored inventory levels of essential items such as coffee beans, milk containers, ensuring adequate supply at all times.
- Scrubbed and polished counters to remove debris and food.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Adhered to health and safety regulations when handling food items.
- Completed assigned tasks within designated time frames while adhering to quality standards set by management team.
- Processed payments on cash register and counted back bills and change to patrons.
Education
High School Diploma -
Lincoln East High School
Lincoln05-2022
Skills
- Personnel development
- Store operations oversight
- Promotional planning
- Hourly shift management
- Operational budgeting
- Relationship building and management
- Recruitment and hiring
- Customer service management
- Promotions management
- Problem-solving
- Staff supervision
- Customer relations
- Employee training
- Customer response
- Operational efficiency
- Store opening and closing
- Sales expertise
- Customer service
Affiliations
- Powerlifting
- Music
- Reading
- Playing guitar
Accomplishments
- Achieved Platinum tier in sales while managing at The UPS Store
- Awarded two music scholarships in high school
Certification
- ISA Swim Instructor Certified
Timeline
Store Manager
The UPS Store
09.2023 - Current
Barista
Starbucks
08.2022 - 09.2023
Cafe Worker
Scheels
06.2022 - 07.2023
High School Diploma -
Lincoln East High School