Ally McManes
Glen Burnie,MD
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Daycare Teacher
St Jerome Child Care Center
Hyattsville , MD
2023.11 - Current
- Developed lesson plans and activities to engage children in learning.
- Conducted assessments of student performance and progress.
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Provided guidance on social development issues such as sharing, following directions.
- Taught basic language skills including reading readiness, phonics, writing.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
- Communicated with children's parents and guardians about daily activities, behaviors and behavior problems.
- Implemented hands-on, play-based strategies for experiential learning.
Server
Millers Ale House Bar and Grill
Annapolis , MD
2023.05 - 2023.11
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Customer Service Cashier
Target
Hyattsville , MD
2022.10 - 2023.05
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
Manager
Chick-fil-A
Pasadena , MD
2020.10 - 2022.10
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Cashier
Ledo Restaurant
College Park , MD
2018.03 - 2020.12
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Northwestern High School
Hyattsville, MD2020-05
Skills
- Flexible And Adaptive
- Effective Listening
- Scheduling
- Critical Thinking
- Friendly
- Quick Learner
- Fast-Paced Environment
- Perform well in high-demand, fast-paced environments
- Written And Verbal Communication
- Excellent team player
- Customer Service
- Effective problem solving
- Strong Work Ethic
- Organizational Skills
- Self Motivation
- Time management abilities
Timeline
Daycare Teacher
St Jerome Child Care Center
2023.11 - Current
Server
Millers Ale House Bar and Grill
2023.05 - 2023.11
Customer Service Cashier
Target
2022.10 - 2023.05
Manager
Chick-fil-A
2020.10 - 2022.10
Cashier
Ledo Restaurant
2018.03 - 2020.12
High School Diploma -
Northwestern High School
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