Ally Miller
Summary
Adept at navigating high-pressure environments, I enhanced customer satisfaction at Tortuga's Florida Kitchen & Bar through exceptional service and efficient problem-solving. My tenure as a Shift Leader at Sally's Ice Cream honed my leadership and cash handling skills, underscoring my ability to lead teams and manage finances with precision.
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Overview
9
9
years of professional experience
Work History
Host
Tortuga's Florida Kitchen & Bar
11.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Shift Leader
Sally's Ice Cream
08.2023 - 11.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Carpenter Apprentice
Amey Steeneck
01.2016 - 07.2023
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Demonstrated adaptability by working on a diverse range of projects including residential remodels, commercial fit-outs, and new construction.
Education
Associate of Arts - Management
Daytona State College
Daytona Beach, FL05-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- Cash handling
- Problem-solving
- Team leadership
- Positive attitude
- Strong verbal and written communication
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