Ally Norris
Clearwater,FL
Summary
Dynamic operations professional with a proven track record at Link Mobile, excelling in program management and customer support. Skilled in conflict resolution and interpersonal communication, I have successfully streamlined processes and enhanced client experiences, driving project completion and team efficiency. Committed to fostering inclusive environments and achieving operational excellence.
Overview
10
10
years of professional experience
Work History
Operations Associate
Link Mobile
01.2025 - Current
- Developed and refined processes, tools, and workflows ensuring a seamless customer experience.
- Collaborated with cross-functional teams to streamline communication and operational procedures.
- Managed all remote enrollments and oversaw customer support for 2,000+ clients across the nation.
- Managed day-to-day operational tasks, freeing up senior management to focus on strategic initiatives.
- Trained new team members on standard operating procedures and best practices.
Executive Assistance
Ward Management Group
12.2022 - 07.2024
- Assisted with member relations, account management, and renewal processes for up to 4,000 members.
- Over saw complex calendars, weekly meeting recaps, action item tracking, and follow-up to drive project completion.
- Worked closely with high-profile clients needing special assistance to resolve issues and develop customized solutions.
Family Support Supervisor
Lutheran Services
12.2019 - 12.2022
- Managed a team of 15 and oversaw daily operations to ensure efficient support services.
- Hired, trained and mentored team members on best practices and operational procedures.
- Oversaw court-ordered supervised visitations and case management documentation.
Homeowner Services and Volunteer Coordinator
Habitat for Humanity Tampa Bay Gulfside
08.2015 - 03.2018
- Managed 100+ homeowner candidates, tracked progress and developed tailored action plans to achieve homeowner success.
- Led volunteer recruitment, training, and stewardship of individual and group volunteers.
- Nurtured a positive, productive, and inclusive volunteer and homeowner candidate experience.
Education
Bachelor of Science - Nonprofit Management
Indiana University
INSkills
- Operations/Program management
- Customer support
- Conflict resolution
- Excellent organization
- Interpersonal communication
Timeline
Operations Associate
Link Mobile
01.2025 - Current
Executive Assistance
Ward Management Group
12.2022 - 07.2024
Family Support Supervisor
Lutheran Services
12.2019 - 12.2022
Homeowner Services and Volunteer Coordinator
Habitat for Humanity Tampa Bay Gulfside
08.2015 - 03.2018
Bachelor of Science - Nonprofit Management
Indiana University