Ally Abbott
Saratoga Springs,UT
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Technical Account Manager with more than 18 years of hands-on experience in software development and web technologies to support enterprise accounts. Develops and promotes value realization that translates into closed new business, renewal and upsell opportunities. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources.
Overview
17
17
years of professional experience
Work History
Principal Technical Account Manager
Oracle
11.2015 - Current
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Delivered exceptional customer support by resolving complex technical challenges in a timely manner.
- Maintained a deep understanding of industry trends, allowing for proactive adaptation to changing market conditions.
- Tracked sales data for analysis and forecasting.
- Conducted presentations to large groups for demos, events and onsite product trainings.
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Presented technical presentations to clients to explain product features and benefits.
- Collaborated with sales teams for seamless product integration and enhanced customer experience.
- Led cross-functional teams to deliver customized solutions that exceeded client expectations.
- Expanded existing client base through strategic upselling tactics and creating new business opportunities.
- Served as a liaison between clients and internal teams to ensure smooth project execution and delivery.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
HCM Service Consultant - Vantage
ADP
11.2006 - 11.2015
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Efficiently managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Strategy in Global Management, Business Economics
Weber State University
Ogden, UT1990
Skills
- Effective Communication
- Task Prioritization
- Excellent Communication
- Time Management
- Sales Support
- Team Collaboration
- ITIL Framework
- Requirements management
- Adaptability and Flexibility
- Pre-sales support
- Lifecycle Management
- Supporting Strategic Accounts
Timeline
Principal Technical Account Manager
Oracle
11.2015 - Current
HCM Service Consultant - Vantage
ADP
11.2006 - 11.2015
Strategy in Global Management, Business Economics
Weber State University