Alexandria O'Neil
Grundy Center,IA
Summary
Experienced with managing delinquent accounts and negotiating settlements to recover funds. Utilizes effective communication and investigative skills to resolve account issues. Track record of maintaining compliance with regulations and fostering positive client interactions.
Overview
3
3
years of professional experience
Work History
Rehabilitation Specialist
CBE Companies Inc.
12.2018 - 08.2021
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Security Officer
Allied Universal Security Services
09.2018 - 12.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High School Diploma -
Tripoli High School
Tripoli, IA05-2017
Associate of Arts - Business Administration
Hawkeye Community College
Waterloo, IA05-2025
BBA - Administration
Upper Iowa University
Fayette, IA 04.2025 - Current
Skills
- Debt recovery strategies
- Skip tracing techniques
- Patience and persistence
- Goal-oriented mindset
- Call center experience
- Client relations
- Payment acceptance
- Account management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
BBA - Administration
Upper Iowa University
04.2025 - Current
Rehabilitation Specialist
CBE Companies Inc.
12.2018 - 08.2021
Security Officer
Allied Universal Security Services
09.2018 - 12.2018
High School Diploma -
Tripoli High School
Associate of Arts - Business Administration
Hawkeye Community College
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