Ally Vera
Holland
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Red Robin. Proven ability to enhance guest experiences through effective complaint resolution and personalized service. Expertise in cash handling and maintaining cleanliness standards, contributing to a welcoming atmosphere and fostering customer loyalty.
Overview
5
5
years of professional experience
Work History
Server
Red Robin
10.2023 - 01.2024
- Delivered exceptional customer service by anticipating guest needs and addressing inquiries promptly.
- Trained and mentored new team members on menu knowledge and service standards.
- Managed accurate order processing through POS system, ensuring timely delivery to guests.
- Collaborated with kitchen staff to ensure efficient food preparation and presentation during peak hours.
Barista
Starbucks, Barista
10.2022 - 09.2023
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Store Manager
Biggby
01.2020 - 11.2022
- Assisted in managing daily store operations and maintaining high customer service standards.
- Learned product inventory management systems to support stock organization and replenishment.
- Participated in team meetings to discuss sales strategies and operational improvements.
- Supported staff training on store policies and customer engagement techniques.
- Monitored store cleanliness and organization to enhance shopping environment for customers.
- Engaged with customers to gather feedback and identify areas for service enhancement.
- Adapted quickly to new tasks, demonstrating flexibility in a fast-paced retail environment.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
Front of House Employee
Chick-fil-A
02.2019 - 01.2020
- Maintained cleanliness and organization of dining areas to ensure compliance with health standards.
- Resolved guest complaints promptly, fostering a welcoming atmosphere and repeat business.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
Education
High School Diploma -
Zeeland East Highschool
Zeeland, MISkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Safe food handling
- Hospitality service expertise
- Table bussing
- Dining area maintenance
- Beverage preparation
- Tableside etiquette
- Task prioritization
Timeline
Server
Red Robin
10.2023 - 01.2024
Barista
Starbucks, Barista
10.2022 - 09.2023
Store Manager
Biggby
01.2020 - 11.2022
Front of House Employee
Chick-fil-A
02.2019 - 01.2020
High School Diploma -
Zeeland East Highschool