Ally Wills
Logan,IA
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Motivated with 10 years of customer service and 5 years of experience in an administrative and sales position. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Experienced in assisting with daily office needs and managing general administrative activities.
Overview
10
10
years of professional experience
Work History
Administration Assistant/Sales Associate
Echo Group Inc
Council Bluffs , IA
2018.03 - Current
- Assisted with the preparation of reports, presentations, and spreadsheets.
- Organized and maintained files, including electronic records.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
- Provided administrative support to management team.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft applications.
- Greeted visitors in a courteous manner and provided assistance when necessary.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Supported HR functions by conducting onboarding activities.
- Assisted with special projects as requested by management team.
- Monitored office equipment to ensure proper service call is placed.
- Provided general clerical support as required by departmental needs.
- Processed financial documents, contracts, expense reports and invoices.
- Manage and Organize physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Processed incoming mail and packages for employees.
- Checked stock to determine inventory levels and maintain office supply products.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
Assistant Manager
BW Gas & Conveinence
Logan , IA
2017.05 - 2018.03
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input on hiring decisions.
Sales Associate
Dress Barn
Ankeny , IA
2016.08 - 2017.05
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Attended monthly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Cashier
BW Gas & Convenience
Logan , IA
2013.12 - 2016.08
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Logan-Magnolia Jr-Sr High School
Logan, IA05.2016
Some College (No Degree) - Liberal Arts and General Studies
Iowa Western Community College
Council Bluffs, IASkills
- Report Generation
- Supply Replenishment & inventory supplies
- Office Management
- Workflow Coordination
- Administrative Operations
- Multi-Line Phone Systems
- Account Reconciliation
- Data Entry
- Project Management
- Mail Handling
- Customer Relations
- Data Analysis and Research
References
References available upon request.
Timeline
Administration Assistant/Sales Associate
Echo Group Inc
2018.03 - Current
Assistant Manager
BW Gas & Conveinence
2017.05 - 2018.03
Sales Associate
Dress Barn
2016.08 - 2017.05
Cashier
BW Gas & Convenience
2013.12 - 2016.08
High School Diploma -
Logan-Magnolia Jr-Sr High School
Some College (No Degree) - Liberal Arts and General Studies
Iowa Western Community College
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