Allyah Williams

• Provided high-level customer service in a fast-paced private aviation environment, managing VIP clientele, pilots, and crew.
• Managed fuel sales and logistics, including importing fuel loads and distributing thousands of gallons daily across multiple fuel types (Jet-A, Avgas, etc.).
• Created and processed invoices with accuracy and efficiency; well-versed in financial transactions and billing systems.
• Handled front desk operations including answering high volumes of calls, managing emails, and performing opening/closing shift duties.
• Facilitated hotel accommodations and rental car reservations for clients; provided tailored travel recommendations.
• Oversaw end-of-day reconciliation, ensuring all logs, reports, and paperwork were complete and compliant with company protocols.
• Supported event planning and execution, including VIP arrivals, special events, and ramp presentations.
• Proficient in airport and FBO software systems; adept at multitasking with strong attention to detail.
• Coordinated dry cleaning, catering, and external service appointments, maintaining seamless daily operations for both staff and clients.

• Greet and assist visitors, clients, and employees in a welcoming and professional manner, ensuring a positive first impression
• Handle customer inquiries and resolve issues promptly, displaying excellent communication and problem-solving skills.
• Maintain a clean and organized front desk area, ensuring all necessary office supplies are stocked and ready for use.
• Collaborate with various departments to coordinate meetings, appointments, and special events, ensuring efficient use of resources and time.
• Handle incoming mail, packages, and deliveries, ensuring timely and accurate distribution to the appropriate recipients.
• Maintain a calm and professional demeanor in high-pressure situations, contributing to a stress-free work environment.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Promoted to front desk manager, supervising daily front desk operations, ensuring smooth check-in/check out proceses, guest satisfaction, and adherence to hotel standards.

• Trained across multiple departments, including electronics, clothing, and home goods, ensuring versatility and flexibility in meeting customer needs.

• Actively contribute to inventory management, including restocking, organizing back stock, and assisting with stockroom organization.

• Provide excellent customer service by assisting customers with product inquiries, locating items, and offering recommendations based on individual needs.

• Gained proficiency in all departments, providing versatile support and assisting customers across a wide range of products.
• Recognized as a top-performing associate for credit card enrollments and upselling, consistently exceeding sales goals.
• Delivered exceptional customer service by actively engaging with shoppers, answering product questions, and helping with design and purchase decisions.

• Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
• Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
• Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
• Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.