Shavonda Boulton
Lucedale,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Financial Services Representative
Bank of America
10.2022 - 05.2024
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Contributed towards branch growth by identifying prospects within the community and nurturing relationships for new business opportunities.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
Customer Service Representative
Beacon Hill Staffing
05.2019 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Addressed customer account discrepancies and concerns.
Crew Member
McDonald's
03.2018 - 05.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
George County High School
Lucedale, MS05.2019
Skills
- Financial Services
- Customer Relationship Management
- Cash Management
- Cash Handling
- Account documentation
- Regulatory Compliance
- Customer Relationship Building
- Strong Work Ethic
- Punctual and Dependable
- Billing and Invoicing
- Client Relationship Building
- Analytical Thinking
- Administrative Support
- Advanced Formulas
- Pivot tables
- Data Entry Efficiency
- Proficient in Microsoft Office Suite
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Financial Services Representative
Bank of America
10.2022 - 05.2024
Customer Service Representative
Beacon Hill Staffing
05.2019 - 09.2022
Crew Member
McDonald's
03.2018 - 05.2019
High School Diploma -
George County High School
Similar Profiles
Sabien Brown Jr.Sabien Brown Jr.
Business Banking Centralized Specialist at Bank of AmericaBusiness Banking Centralized Specialist at Bank of America
ROSEMARY LOPEZROSEMARY LOPEZ
Customer Service Representative at Bank of AmericaCustomer Service Representative at Bank of America
Yara JovineYara Jovine
Relationship Banker at Bank of AmericaRelationship Banker at Bank of America
Kevin BetheaKevin Bethea
Digital Ambassador at Bank of AmericaDigital Ambassador at Bank of America
Triston ParkerTriston Parker
Journeyman Pipefitter at Polk Mechanical CompanyJourneyman Pipefitter at Polk Mechanical Company