Allycia Lawrence
Ocean Springs,MS
Summary
A motivated and detail-oriented data specialist with significant experience in managing and processing customer information across multiple platforms. Demonstrates strong attention to detail and the ability to streamline data workflows, resulting in improved operational efficiency and data integrity. Skilled in leveraging data to support strategic business decisions. Experienced with payroll processing, tax compliance, and employee compensation. Utilizes payroll software to streamline operations and ensure accuracy. Track record of maintaining compliance with regulatory guidelines and enhancing team productivity.
Overview
11
11
years of professional experience
Work History
Payroll Specialist
Naven Health
01.2024 - 12.2024
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
- Managed payroll data entry and processing for 200 employees to comply with predetermined company guidelines.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
Legal Intake Specialist
Keller Postman
01.2023 - 02.2024
- Interviewed prospective clients by phone and email to become familiar with their case information and ensure claim merit
- Evaluating prospective clients' claims to determine whether they're in line with the areas of practice and experience of the firm
- Scheduling initial consultation appointments with attorneys for promising potential candidates
- Onboarding new clients by filling out necessary paperwork and putting together initial case files
- Networking with law firms in other areas of specialty to grow referrals
- Performing administrative support tasks as assigned
- Evaluated and validated the merit of client claims, ensuring alignment with firm's practice areas, thereby enhancing the firm's efficiency
Data Entry Specialist
Nan McKay and Associates
01.2020 - 01.2023
- Reviewed and updated client correspondence files and database information to maintain accurate records
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports
- Compiled data and reviewed information for accuracy prior to input
- Identified data entry errors and reported to necessary departments
- Corrected data entry errors to prevent duplication or data degradation
- Completed data entry tasks with accuracy and efficiency
- Searched, extracted and interpreted information to determine correct input procedure
- Coded and processed applications into required electronic formats
- Accurately coded and processed client correspondence while enhancing data integrity and compliance
Data Entry Clerk
Activus Connect
01.2018 - 01.2020
- Scanned documents and saved in database to keep records of essential organizational information
- Entered numerical data into databases with speed and accuracy using 10- key pad
- Sorted documents and maintained organized filing process
- Organized, sorted, and checked input data against original documents
- Followed established procedures to enter and process data correctly
- Created and maintained data entry logs to track data entry activities
- Resolved discrepancies in data entry activities for accuracy to produce error-free reports
- Developed and maintained databases to store customer information
- Implemented policies and procedures to ensure accurate customer information in databases
Customer Service Representative
AT&T
01.2014 - 01.2018
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
- Updated account information to maintain customer records
- Answered customer telephone calls promptly to avoid on-hold wait times
- Handled customer inquiries and suggestions courteously and professionally
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Developed customer service policies and procedures to meet and exceed industry service standards
Education
Associate of Art - Accounting and Business Management
PEARL RIVER COMMUNITY COLLEGE
01.2013
Skills
- Payroll processing
- New hire processing
- Time sheet review
- Payroll administration
- Accounts receivable
- Meeting deadlines
- Accuracy and attention to detail
- Spreadsheet management
- Data collection
- Data processing
- Customer service
- Active listening
- Critical thinking
- Data entry
- Client confidentiality
- Confidentiality compliance
- Client communication
- Case evaluation
- Follow-up skills
- Microsoft Excel
- Product knowledge
- Paperwork processing
- Call management
- Scheduling
Timeline
Payroll Specialist
Naven Health
01.2024 - 12.2024
Legal Intake Specialist
Keller Postman
01.2023 - 02.2024
Data Entry Specialist
Nan McKay and Associates
01.2020 - 01.2023
Data Entry Clerk
Activus Connect
01.2018 - 01.2020
Customer Service Representative
AT&T
01.2014 - 01.2018
Associate of Art - Accounting and Business Management
PEARL RIVER COMMUNITY COLLEGE
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