Allycia Merriweather
TENCU
Clarksville,TN
12
years of professional experience
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. I am seeking a challenging position with a progressive company that will find my customer service, marketing skills, and development skills to be an asset to the company
Work History
Senior Member Service Trainer
4 Years 5 Months- Coordinated communication between Human Resources and Operations to support day-to-day execution.
- Tested and developed systems and software supporting branch operations.
- Develop and maintain training materials, guides, and published procedures for effective training methods
- Create and provide career development programs and courses to encourage team member's growth
- Train employees on new accounts, specialty accounts, loan functions, and customer service and sales
- Review effectiveness of training with various feedback and quarterly reviews
- Ensure all curriculum is consistent and accurate
- Reviewed loan documentation and trained team members on loan processing procedures.
- Trained employees on personal banking processes and procedures.
Banker and Loan Processor
2 Years 8 Months- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Educated customers on features and benefits of banking products and services.
- Assisted customers with banking needs and inquiries.
- Cross-sold credit cards, loans and other bank products.
- Utilized loan origination software to process and track loan applications.
- Handled any conditions sent from underwriting departments.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
Guest service representative
1 Year 7 Months- Provide details regarding property, including dining areas, pool, and fitness center to guests to help accommodate them to resort environment
- Cash drop and credit card transactions
- Registering guests and managing reservations
- Providing great customer service skills while multitasking
Cashier and sales associate
3 Years 11 Months- Demonstrating company core values as a role model with a focus on respect, honesty, integrity, diversity, inclusion, and safety of others
- Demonstrating customer service as a priority and handles escalating customer concerns
- Promote store sales and selling initiatives and encourages the team to strive to reach goals/ objectives
- Phone operations, stock, and account payables
Visa Customer Service Representative
10 Months- Provide customer service
- File insurance claims
- Phone operations
- Handle secure information for credit cards
- Visa gifts cards sales representative
Education
Bachelor's - Radiologic Technology
Bachelor's - Nursing
High School Diploma
Skills
Supported use of computers and Microsoft Office applications.
Worked well with team members to complete daily tasks.
Provided helpful customer service.
Facilitated new hire training.
Helped customers with questions and requests.
Developed CXone-NICE systems training.
Followed operational procedures.
Handled cash register transactions.
Helped develop training programs and materials.
Managed multiple tasks at once.
Helped monitor cash flow.
Facilitated staff training.
Timeline
Senior Member Service Trainer
TENCU
06.2022 - CurrentRead More
Banker and Loan Processor
TENCU
11.2019 - 07.2022Read More
Guest service representative
Towneplace Suites by Marriott
08.2018 - 03.2020Read More
Visa Customer Service Representative
Asurion
01.2016 - 11.2016Read More
Cashier and sales associate
Traveling Center of America
09.2014 - 08.2018Read More
Tennessee State University
Bachelor's from Nursing
Read More
Austin Peay State University
Bachelor's from Radiologic Technology
Read More
Hunters Lane High School
High School Diploma
Read More