Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allycia Roberts

Silver Springs

Summary

Dynamic professional with a proven track record in office administration and customer service excellence, notably at Lisk & Co. Expert in data entry and client relations, I've significantly enhanced operational efficiency and customer satisfaction. Skilled in Microsoft Excel and adept at professional communication, I excel in fast-paced environments, consistently meeting deadlines with superior quality assurance.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

Lisk & Co.
03.2021 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Upholsterer

Capris Furniture
03.2016 - 07.2019
  • Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
  • Implemented quality control measures to ensure all finished products met or exceeded client expectations.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Maintained a well-organized work environment, ensuring tools and materials were readily available for each task.
  • Disassembled Products to reupholster fabric.
  • Stretched and tacked fabric into place.
  • Increased customer satisfaction by providing high-quality upholstery services and meeting project deadlines.
  • Received and processed both written and verbal instructions, prints and work orders.
  • Reduced waste through precise material measurements and cutting techniques, contributing to cost savings on projects.
  • Padded seats and arms with batting and cardboard.

Cashier

Dunkin Donuts & Baskin Robbins
04.2012 - 05.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

High School Diploma -

Community Technical Adult Education Center
Ocala, FL

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Time management
  • File organization
  • Microsoft Word
  • Microsoft Excel
  • Customer and client relations
  • Documentation and recordkeeping
  • Professional communication
  • Deadline oriented
  • Professional and mature
  • Data collection
  • Prioritization
  • Multi-line phone systems
  • Tech-Savvy
  • Quality assurance

Timeline

Administrative Assistant

Lisk & Co.
03.2021 - Current

Upholsterer

Capris Furniture
03.2016 - 07.2019

Cashier

Dunkin Donuts & Baskin Robbins
04.2012 - 05.2013

High School Diploma -

Community Technical Adult Education Center

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Allycia Roberts