Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALLYLICIA HARRIS

Taylors,SC

Summary

Knowledgeable and dedicated customer service professional with experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

FINANCIAL COACH

Primerica
09.2024 - Current
  • Analyzed financial needs of clients and developed tailored strategies to meet goals.
  • Developed and delivered engaging group presentations and one-on-one coaching sessions.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Developed and maintained strong relationships with clients to maximize satisfaction.

FANS OPERATOR

Greenville County School District
08.2023 - Current
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Utilized POS system to receive and process food and beverage orders.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Monitored food quality and freshness throughout day.

WELLNESS ADVISOR

Massage Envy
09.2019 - 04.2022
  • Completed appropriate and concise account notes on every account.
  • Utilized appropriate greeting, script, and HIPPA verifications tools.
  • Demonstrated superior listening skills to ensure highest level of customer service provided.
  • Administered new hire training, effectively utilized time and resources and assisted co-workers as time allowed as Senior Advisor.

INSURANCE AGENT

Banker's Life
11.2018 - 06.2019
  • Maintained high standards of customer service by building relationships with clients.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Conducted annual reviews of existing policies to update information.
  • Generated leads through cold-calling, networking and other outreach methods.

CUSTOMER SERVICE ASSOCIATE

Walgreens
05.2016 - 10.2017
  • Greeted and informed customers of products, fostering positive store experiences.
  • Processed cash, check and credit cards for customer purchases.
  • Arranged and replenished displays and merchandise racks to maintain store appearance.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

OFFICE SPECIALIST

Southeast Regional Sleep Disorder Center
12.2015 - 03.2016
  • Demonstrated effective communication skills necessary for developing and maintaining positive professional relationships with all patients.
  • Scheduled appointments, maintaining calendars for personnel.
  • Composed letters and other correspondence, fostering external communications on behalf of leadership.
  • Conducted research and data collection, spearheading special assignments.

TECHNICAL CUSTOMER SERVICE REPRESENTATIVE

Gannett
12.2014 - 09.2015
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Built sustainable relationships and trust with customer accounts using open and interactive communication.
  • Navigated multiple computer systems and applications and utilized search tools to find information.
  • Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.

CAFETERIA FOOD SERVICE ATTENDANT

Greenville Health System
05.2012 - 11.2014
  • Followed established recipes to prepare menu items.
  • Cleaned and sanitized work areas, equipment and dishes.
  • Handled cashier duties, maintaining accuracy of monies received and or exchanged.
  • Trained and supervised new employees on operation of assigned stations within the kitchen area.

Education

ASSOCIATE IN SCIENCE (A.S.) - HEALTHCARE REIMBURSEMENT

Virginia College
Greenville, SC
12.2015

Skills

  • Attention to detail
  • Fast learner
  • High-energy attitude
  • Verbal and written communication
  • Payment collection
  • Dispute resolution
  • Positive and professional
  • Call center experience
  • Administrative support
  • Team collaboration
  • Medical terminology
  • Client records management
  • Data collection
  • Appointment scheduling

Certification

  • Certified Life Coach
  • Insurance License (Accident & Health or Sickness, Life)
  • Certified Billing and Coding Specialist, NHA 2015
  • Management Skills: New Manager Training in Essential Skills

Timeline

FINANCIAL COACH

Primerica
09.2024 - Current

FANS OPERATOR

Greenville County School District
08.2023 - Current

WELLNESS ADVISOR

Massage Envy
09.2019 - 04.2022

INSURANCE AGENT

Banker's Life
11.2018 - 06.2019

CUSTOMER SERVICE ASSOCIATE

Walgreens
05.2016 - 10.2017

OFFICE SPECIALIST

Southeast Regional Sleep Disorder Center
12.2015 - 03.2016

TECHNICAL CUSTOMER SERVICE REPRESENTATIVE

Gannett
12.2014 - 09.2015

CAFETERIA FOOD SERVICE ATTENDANT

Greenville Health System
05.2012 - 11.2014

ASSOCIATE IN SCIENCE (A.S.) - HEALTHCARE REIMBURSEMENT

Virginia College

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