Allynah M Norris
Saugerties,NY
Summary
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
7
7
years of professional experience
Work History
Member Account Specialist
Mid Hudson Valley Federal Credit Union
05.2022 - Current
- Started as Personal Teller at MHVFCU and was promoted to Member Account Specialist December, 2022.
- Educated customers on use of banking website and mobile apps.
- Built relationships with customers and community to promote long term business growth.
- Adhered to standards of quality and service as well as all compliance requirements.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Established rapport with new clients to increase satisfaction and loyalty.
- Handled cash with high accuracy and took care to check bills for fraud.
Sales Associate
Imperial Restrooms, Inc.
03.2021 - 01.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
Sales Lead Keyholder
Build-A-Bear
09.2020 - 03.2021
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed store opening and closing procedures.
- Accepted and processed customer returns.
- Processed cash, credit, debit and check payments.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
Customer Service Associate
Lowes Home Improvment
04.2019 - 08.2020
- Provided primary customer support to internal and external customers.
- Informed customers about special promotions and provided detailed information for various products.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Brand Associate
Old Navy
03.2017 - 07.2018
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
Education
Bachelor of Science - Accounting
Marist College
Poughkeepsie, NY01.2023
Skills
- Exceptional customer service
- Cash Handling
- Relationship building
- Problem-solving skills
- Professional demeanor
Timeline
Member Account Specialist
Mid Hudson Valley Federal Credit Union
05.2022 - Current
Sales Associate
Imperial Restrooms, Inc.
03.2021 - 01.2022
Sales Lead Keyholder
Build-A-Bear
09.2020 - 03.2021
Customer Service Associate
Lowes Home Improvment
04.2019 - 08.2020
Brand Associate
Old Navy
03.2017 - 07.2018
Bachelor of Science - Accounting
Marist College
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