ALLYNE JONES
Palm Bay,FL
Summary
Results-driven professional with strong complaint resolution and de-escalation skills. Proven ability to effectively communicate and manage time, ensuring timely support for students and customers.
Overview
20
20
years of professional experience
Work History
Support
The CE Shop
Greenwood Village, CO
05.2025 - 04.2026
- Took inbound calls to assist students with multiple issues such as refunds, and technical support.
- Provided guided support for students to purchase educational classes based on their needs and location.
- Handled escalations received within the support calls and guided a resolution beneficial to the student.
Customer Service
Radial/Cxperts
Melbourne, FL
10.2023 - 02.2025
- Maintained up to date knowledge of products and services.
- Customer service processing for Kate spade New York, Marc Jacob's, Kenneth Cole, Cole Haan, Petsmart.
- Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing.
- Worked to address all customer concerns in a timely and effective manner.
- Handled large volume of calls on a day to day basis with a sense of calm and good work ethic.
- Developed successful tactics to sell products and services to customers.
- Worked to understand the needs of each customer.
Fraud Analyst
GSI - Radial
Melbourne, FL
11.2007 - 10.2023
- Processed and reviewed transactions to identify fraud, reconciled accounts and reviewed financial documentation.
- Monitored transactional records, compared documents and analyzed accounts for fraud.
- Conducted fraud investigations including transaction review, sourcing and identification.
Fraud Analyst
Washington Mutual
Melbourne, FL
10.2006 - 11.2007
- Researched debit cards for fraudulent activity.
- Closed and reissued customer accounts as needed for fraudulent activity.
- Provided superior customer assistance by assisting clients with debit card fraudulent activity identification and provided follow-ups as required.
Education
High School Diploma -
St. Peter High School
Cambridge, MA06-1971
Skills
- Complaint resolution
- Account updating
- De-escalation techniques
- Clerical support
- Positive and professional
- Relationship building
- Tracking complaints
- Credit adjustments
- Order processing
- Product knowledge
- CRM software proficiency
- Call center procedures
- Time management
- Verbal and written communication
- Inbound and outbound calling
- Team collaboration
- Microsoft Office Suite
Timeline
Support
The CE Shop
05.2025 - 04.2026
Customer Service
Radial/Cxperts
10.2023 - 02.2025
Fraud Analyst
GSI - Radial
11.2007 - 10.2023
Fraud Analyst
Washington Mutual
10.2006 - 11.2007
High School Diploma -
St. Peter High School