Allynna (Ally) Contino
Management
Asheville,NC
Summary
If I tell you "I don't know" I am not doing my job! In the customer service industry we are supposed to help others get past their issues..but I call them road blocks. I want help people hop over their road blocks, not create more by letting people hold for longer times or redirecting them to someone else if I know the answer. I strive to be a resource to others and in order for me to do that I have to be detail oriented and patient with all my colleagues and the guests at hand. I am not done learning ever and if you have trained me on what I need to do at hand, I believe you can find something else to teach me. I am in search for a work space of consistency and growth and if you are about that, I would like to add my positive work flow energy to your team. Please contact me if you have a role you think would be a good fit for me. I am open to any hours, I need health benefits, minimum of $25/hr, and a positive well communicating team! Authorized to work in the US for any employer
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager/Hiring Manager
Regal Cinemas-Asheville, NC
07.2022 - Current
- Managed full-cycle recruitment for front-of-house and back-of-house roles, including ushers, concession workers, box office staff, and supervisors.
- Hired, trained, and onboarded over 50 team members, ensuring staffing levels met operational needs for daily showtimes and special events.
- Coordinated interview scheduling and conducted candidate screenings for high-volume, fast-paced hiring periods.
- Developed job postings and hiring criteria tailored to customer service, sales, and theater operations roles.
- Collaborated with theater management to forecast seasonal staffing needs and execute strategic hiring plans.
- Maintained accurate employee records in compliance with company policies and local labor laws.
- Implemented employee referral programs and local outreach strategies to attract high-quality candidates in a competitive labor market.
- Trained supervisors on interview techniques and candidate evaluation to promote consistent and fair hiring practices.
- Reduced turnover by improving hiring standards, focusing on team fit, reliability, and customer service orientation.
- Used applicant tracking systems (ATS) and manual logs to monitor recruitment pipelines and ensure timely follow-up with candidates.
- Led group interview sessions during peak hiring periods to efficiently evaluate large candidate pools.
- Promoted a diverse and inclusive hiring process, ensuring equal opportunity for all applicants in a customer-facing environment.
- Balanced staffing costs and labor budgets, aligning hiring decisions with weekly attendance forecasts and shift needs.
- Maintained a positive candidate experience, representing the theater brand professionally and engagingly throughout the hiring process.
- Greet and assist customers in a friendly and professional manner.
- Sell movie tickets at the box office using point-of-sale (POS) systems.
- Operate concession stands, preparing and serving snacks, drinks, and food items.
- Monitor theater auditoriums during and between shows to ensure cleanliness and proper operation.
- Clean theaters after each show, including sweeping floors, disposing of trash, and wiping down seats and surfaces.
- Check tickets and direct guests to the correct auditorium.
- Restock inventory for concessions, such as popcorn, candy, and beverages.
- Handle cash and credit card transactions accurately and follow proper cash-out procedures.
- Enforce theater policies, including age restrictions for rated films and behavior expectations.
- Set up and clean concession and lobby areas before and after operating hours.
- Assist with crowd control and line management during peak hours or special events.
- Respond to guest questions and resolve issues promptly to ensure a positive customer experience.
- Report technical issues with sound, picture, or seating to management or projection staff.
- Support promotional activities, such as handing out flyers or upselling combo deals at the concession stand.
- Follow all health, safety, and sanitation standards, especially in food service and cleaning duties.
General Manager (Promoted From Employee)
Cook Out Restaurants-Hendersonville, NC
07.2020 - 07.2022
- Oversee all daily operations of the drive-thru location, ensuring fast, accurate service and food quality that meets Cook Out standards.
- Recruit, hire, train, and supervise team members and shift leads to build a reliable and efficient crew.
- Create and manage employee schedules, balancing labor needs with budget constraints and peak business hours.
- Lead by example in a hands-on role, working alongside team members during peak times to maintain speed and service.
- Ensure compliance with food safety and sanitation protocols, conducting regular checks and coaching staff as needed.
- Manage inventory, food ordering, and vendor relationships, minimizing waste and avoiding stock shortages.
- Monitor drive-thru speed of service metrics, identifying and correcting performance issues quickly.
- Handle customer concerns or complaints professionally, working to ensure every guest has a positive experience.
- Train team members on Cook Out menu knowledge, order accuracy, and service expectations.
- Track and report key performance indicators (KPIs) such as labor costs, food costs, sales goals, and employee turnover.
- Implement and enforce Cook Out policies and procedures, ensuring consistency across shifts.
- Maintain a clean and organized work environment, both inside the restaurant and in outdoor service areas.
- Conduct regular performance evaluations, offering coaching, discipline, or advancement opportunities as appropriate.
- Oversee cash handling, register balancing, and nightly deposits, ensuring financial accuracy and security.
- Serve as the liaison between the store and area or district management, reporting on performance and implementing new initiatives.
- Greet customers promptly and courteously at the drive-thru window or front counter.
- Accurately take and input customer orders using the POS (point-of-sale) system.
- Prepare food items (burgers, hot dogs, BBQ, fries, shakes, etc.) to Cook Out standards of quality and presentation.
- Assemble and package orders quickly and correctly to ensure speed of service.
- Maintain cleanliness and sanitation of workstations, dining area, and drive-thru window.
- Stock and restock supplies in kitchen, condiment stations, and service areas.
- Follow all food safety, sanitation, and hygiene procedures, including proper glove use and temperature checks.
- Assist with opening and closing duties, such as setup, cleaning, and equipment shutdown.
- Communicate clearly with team members to ensure smooth coordination between kitchen and drive-thru.
- Handle customer complaints or concerns courteously, escalating to a manager when necessary.
- Operate kitchen equipment (grill, fryer, shake machine, etc.) safely and efficiently.
- Ensure drive-thru service times meet company expectations, maintaining a sense of urgency at all times.
- Follow Cook Out recipes and portion guidelines to ensure consistency and minimize waste.
- Support teammates during peak hours, rotating roles as needed (cook, cashier, bagger, etc.).
- Uphold Cook Out’s high standards of hospitality, speed, and food quality during every shift.
Waitress/Hostess
IHOP-Asheville, NC
08.2018 - 07.2020
- Greet guests warmly upon arrival, creating a welcoming and friendly first impression.
- Manage the waitlist and seating chart, ensuring efficient guest flow and minimal wait times.
- Escort guests to their tables, presenting menus and informing them of their server.
- Monitor dining room activity, keeping track of table availability and rotation for fair server distribution.
- Communicate wait times accurately to guests and update them as needed.
- Answer phones professionally, taking reservations, to-go orders, or providing information about the restaurant.
- Assist in maintaining cleanliness in the lobby, entry area, and host stand throughout the shift.
- Coordinate with kitchen and serving staff to manage guest seating based on service capacity.
- Thank guests as they leave, inviting them to return and ensuring their visit was satisfactory.
- Assist with to-go order pickups, ensuring accuracy and friendly service.
- Support team members during peak times, including bussing tables or refilling beverages when needed.
- Follow IHOP’s hospitality and safety standards, maintaining a professional appearance and demeanor.
- Report guest feedback or issues to management to help improve the dining experience.
- Stay informed of daily specials, promotions, and menu changes to assist guests when asked.
- Help with opening and closing duties, such as organizing menus, checking restrooms, or setting up the lobby area.
- Present menus, explain daily specials, and answer questions about menu items or ingredients.
- Take accurate food and beverage orders using the point-of-sale (POS) system.
- Deliver food and drinks promptly and ensure orders are complete, correct, and presented properly.
- Check on guests regularly to ensure satisfaction, refill drinks, and respond to additional requests.
- Handle guest concerns or complaints professionally and promptly, escalating to a manager when necessary.
- Process payments accurately, including cash, credit card, and gift card transactions.
- Work closely with kitchen staff and other team members to ensure smooth food service and timely order delivery.
- Maintain cleanliness of the dining area, including wiping tables, refilling condiments, and resetting for new guests.
- Follow IHOP’s food safety and sanitation guidelines, including proper handling of dishes and utensils.
- Assist with side work such as rolling silverware, restocking supplies, and cleaning service stations.
- Upsell menu items and promote specials to increase check averages.
- Support team members during busy shifts, including helping serve other tables or running food.
- Follow opening and closing procedures, such as table setup, station cleaning, and completing shift checklists.
- Represent the IHOP brand with a positive attitude, professional appearance, and commitment to hospitality.
Skills
- Staff scheduling and shift coordination (4 years)
- Digital projector operation (eg, Christie, Barco, NEC systems) (3 years)
- Theater automation system operation (3 years)
- Data entry and record keeping (4 years)
- Email and interdepartmental communication management (4 years)
- Restaurant experience (7 years)
- Restaurant management (2 years)
- Inventory tracking and supply ordering (4 years)
- Food safety (7 years)
- Film and digital content scheduling (2 years)
- Audio/visual system troubleshooting (2 years)
- Proficiency with Microsoft Office (Word, Excel, Outlook) (4 years)
- Interviewing (4 years)
- Team management
- Show playlist creation and management (TMS) (3 years)
- Cash handling (7 years)
- Basic HR paperwork handling (applications, onboarding docs) (4 years)
- Basic maintenance and calibration of projection equipment (2 years)
- Food service management
- Filing and document organization (4 years)
- Hospitality (7 years)
- Understanding of DCP (Digital Cinema Package) formats (2 years)
- Emergency shutdown and recovery procedures (2 years)
- Loading and ingesting content and trailers (2 years)
- Leadership (4 years)
- Customer service (7 years)
- Attention to detail (especially important for timing and content accuracy) (2 years)
- Customer incident reporting and documentation (4 years)
- POS (7 years)
Certification
- Driver's License
- ServSave Manager February 2024 to February 2029
Timeline
Assistant Manager/Hiring Manager
Regal Cinemas-Asheville, NC
07.2022 - Current
General Manager (Promoted From Employee)
Cook Out Restaurants-Hendersonville, NC
07.2020 - 07.2022
Waitress/Hostess
IHOP-Asheville, NC
08.2018 - 07.2020
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