Allyric Williams
Tampa,FL
Summary
Positive, upbeat individual with excellent organizational and problem-solving skills, ready to oversee efficient route operations. Knowledgeable in logistics and supply chain management, with focus on route planning and time management. Capable of optimizing delivery processes to enhance customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Route Manager
Molly Maid
01.2023 - Current
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
- Improved team efficiency by implementing streamlined cleaning processes and schedules.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
Security
Eyz Wide Shut
12.2023 - 09.2024
- Assisted in the development of security policies and procedures, ensuring consistency across all aspects of the organization''s security operations.
- Implemented robust security measures to protect sensitive data and prevent breaches in application security layers.
- Configured and maintained network devices to optimize performance and security.
- Developed curriculum, scheduling trainings and planned district security initiatives.
- Delivered exceptional customer satisfaction through clear communication with clients about their expectations and addressing concerns as they arose.
- Maintained a safe working environment for all team members by strictly adhering to safety protocols.
Warehouse Worker
Amazon
05.2021 - 12.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
- Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
- Received and processed warehouse orders using handheld scanner.
Customer Service Associate
Wawa
10.2018 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained high standards of cleanliness and sanitation throughout the establishment for a safe dining environment.
- Enhanced customer satisfaction by providing timely and accurate food and beverage service.
- Promoted a positive workplace culture through active collaboration and open communication within the team.
- Trained new hires on company policies, procedures, and best practices for consistent service quality across the team.
- Displayed strong multitasking abilities while managing multiple orders simultaneously without compromising on accuracy or timeliness.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Cashier
The Home Depot Store
02.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Customer Service
Astro Skate
06.2016 - 02.2018
- Increased customer service success rates by quickly resolving issues.
- Strengthened client relationships by providing exceptional customer service and support.
- Assisted customers with finding what they needed, displaying excellent customer service skills.
- Provided exceptional customer service through timely deliveries and professional communication.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Manatee High School
Bradenton, FL05.2017
Skills
- Customer consultation
- Route coordination
- Schedule management
- Staff training
- Vehicle maintenance
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Cleaning and sanitizing
- Warehouse safety
Timeline
Security
Eyz Wide Shut
12.2023 - 09.2024
Route Manager
Molly Maid
01.2023 - Current
Warehouse Worker
Amazon
05.2021 - 12.2022
Customer Service Associate
Wawa
10.2018 - 05.2021
Cashier
The Home Depot Store
02.2018 - 01.2019
Customer Service
Astro Skate
06.2016 - 02.2018
High School Diploma -
Manatee High School
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