Allysa Arroyo
Credit Analyst/ Management
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Extremely successful in conducting organizational turn-around, launching startups, seamless integration, and phenomenal growth. Overcome complex business challenges within fast-paced, high-pressure environments using timely foresight and keen judgment.
Masterful at applying sound business acumen, sales professionalism, and customer service excellence to achieve organizational goals. Oversee the recruiting, training and development of staff and management employees. Estimate operating needs/costs and prepare/execute budgets. Motivate personnel to set higher goals and achieve greater success. Maximize asset protection while minimizing risks from inventory loss/damage. Synchronize efforts with all other key company executives.
Overview
37
37
years of professional experience
Work History
Credit Operations Specialist
Barclays
05.2021 - Current
- Review new applications to identify potential credit/fraud risk and make judgmental lending decisions to improve applications while minimizing credit and fraud losses
- Making outbound calls to develop additional information to facilítate final decision of application. Taking inbound calls while providing quality service to all customers
- Improved risk assessment accuracy by conducting comprehensive financial analysis and reviewing client profiles.
- Proactively identified potential risks and implemented mitigating measures
- Contributed ideas and recommendations for process improvements to the department
Store Manager
MARSHALL RETAIL GROUP
01.2012 - 05.2021
- Direct daily store operations, sales, customer service, merchandising, and inventory control for Fortune 500 company
- Hire, train, motivate, evaluate, promote, and discipline staff as needed
- Supervise up to 35 direct report personnel and 3 management employees
- Managed 4 stores for Planet Hollywood and 2 at McCarran Airport
- Drove revenue year-over-year reaching 21% monthly increase banner month
- Oversee up to 35,000 revolving monthly inventory items; and achieve consistent shrink loss from 0.1% to 0.8% versus company goal of 1.2%
- Recognized by corporate for the achievement
- Establish strategies to maximize product appeal and overall sales
- Oversee visual merchandising efforts to achieve optimal demand and sales
- Conduct regular OSHA safety meetings resulting in zero lost work time
- Achieved annual 100% Secret Shopper rating for 2 years
- Motivate/engage employees and garnered superior staff retention rate.
Senior Restaurant Manager
JACK-IN-THE-BOX, INC.
01.1987 - 01.2012
- Managed daily fast-food restaurant operations for 2 stores, supervised over 40 employees, hired/trained/motivated/fired staff as needed
- Oversaw training of 100 management personnel over the years in sales, customer service, merchandise, policies, and procedures
- Increased sales revenue up to 10% year-over-year, kept labor cost 1.5% under par, and maintained food cost at 2.6% against goal of 4.0%
- Implemented storewide training program on new inventory tracking system
- Received numerous awards for Top Performer, Best Speed of Service, Best Guest Service, Best Food Quality, Safety and Cleanliness, Cultural Change Champion, and People Development
- Instituted successful customer service measures expanding customer base
- Served as Restaurant Management Council Spokesperson
- Opened 4 new stores including hiring, build-out oversight, staff training, and sanitation standards
- Ensured compliance with all OSHA and company safety standards.
Store Manager
HOLLYWOOD ENTERTAINMENT CORP.
01.2008 - 01.2009
- Managed a Top-Five in Sales store which became the official training store
- Coordinated new inventory shipments, maintained optimal popular in-stock items, and reduced slow-moving back stock items by 65%
- Resolved customer issues and achieved high customer service index rating
- Handled returns, exchanges and chargebacks with minimal overall loss
- Processed cash and credit card receipts daily with 100% accuracy.
Education
Business Management Program -
UNIVERSITY of PHOENIX
Skills
- Retail/Restaurant/Banking
- Multi-Location Management
- Budget, P&L and Cost Control
- New Store Setup/Opening
- Performance Metrics
- Corporate Trainer/HR
- Logistics/Asset Protection
- Brand Awareness/Promotion
- Value-added Management
- Merchandising/Purchasing
- Customer/Staff Retention
- Leadership Development
- QC/Best Practices/Safety
- Revenue and Market Growth
Training
- Certified Restaurant Trainer
- DHS Airport Security Level III
- Extensive Retail Management Operations
- HR and Hiring Process
- OSHA Safety Regulations
- Budget Management
- Inventory Control
- Sales
- Customer Service
- POS Cash Handling Systems
- Increasing Human Effectiveness
Languages
English
Native or Bilingual
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Credit Operations Specialist
Barclays
05.2021 - Current
Store Manager
MARSHALL RETAIL GROUP
01.2012 - 05.2021
Store Manager
HOLLYWOOD ENTERTAINMENT CORP.
01.2008 - 01.2009
Senior Restaurant Manager
JACK-IN-THE-BOX, INC.
01.1987 - 01.2012
Business Management Program -
UNIVERSITY of PHOENIX
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