Allysa Johnisee
Hood River,OR
Summary
Dynamic and results-driven professional with a strong hospitality background, previously at Hood River Restaurant. Proven expertise in customer service and employee motivation, enhancing client satisfaction and operational efficiency. Skilled in health and safety regulations and staff training, consistently fostering a positive environment and achieving high standards of cleanliness and organization.
Overview
15
15
years of professional experience
Work History
Housekeeping Executive
Self Employed Services
05.2010 - Current
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Enhanced client satisfaction by maintaining high standards of cleanliness and organization throughout homes/rentals/Air BnBs and Car Dealership.
- Conducted cleaning and final inspections of offices and common areas
- Ensured compliance with all relevant health and safety regulations by maintaining up-to-date knowledge of industry best practices and incorporating them into daily operations.
Waitress Supervisor
Hood River Restaurant/ Golden Rose
07.2012 - 08.2023
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Shelter Worker
Hood River Shelter Services
11.2020 - 03.2021
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.
- Maintained accurate records of client interactions, ensuring timely documentation that contributed to effective case management practices.
Education
High School Diploma - Basics
Hood River Valley High School
Hood River, OR02.2007
Skills
- Customer service-focused
- Workload prioritization
- Hospitality background
- Health and safety
- Employee motivation
- Room inspections
- Chemical handling
- Guest relations
- Task delegation
- Supplies inventory
- Purchasing supplies
- Housekeeping and laundry services
- Housekeeping
- Staff training and development
- Health and safety regulations
- Customer service
- Scheduling expertise
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Timeline
Shelter Worker
Hood River Shelter Services
11.2020 - 03.2021
Waitress Supervisor
Hood River Restaurant/ Golden Rose
07.2012 - 08.2023
Housekeeping Executive
Self Employed Services
05.2010 - Current
High School Diploma - Basics
Hood River Valley High School
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