Allysandra Kight

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• Worked efficiently in a fast-paced environment, independently and collaboratively.
• Operated register for cash, check, and credit card transactions with accuracy, and averaging 17 scans per min.
• Kept customers informed about upcoming store events and specials, addressed any questions, concerns and complaints, while building relationships with customers to encourage repeat business.
• Restocked and organized merchandise in front lanes; cleaning when necessary.
• Mentored new employees on cashier duties and best practices, to improve overall staff performance.

• Handled sensitive information securely while processing payments and returns utilizing POS systems of various methods including cash, credit cards, and gift cards.
• Addressed high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Operated and monitored customer service desk, registers, and self-checkouts, while providing assistance to fellow associates where needed.
• Coordinated with management on till and break organization to ensure smooth transitions.
• Monitored customers for signs of security concerns and escalated issues to management.

• Implemented upselling techniques while processing and selling hundreds of dollars per day in tickets, season passes, and additional experiences.
• Maintained high-level knowledge of park operations, distributing a variety of accesses passes based on personal needs, desires, and/or disabilities.
• Welcomed guests, addressed customer concerns and complaints diplomatically, resulting in enhanced guest relations, encouraged sales, and return visits.
• Facilitated communication between park departments and guests, maintained a clean and welcoming lobby to create a positive first impression, all while adhering to standards set.
• Handled phone inquiries professionally, contributing to increased turnout, higher occupancy rates on-site, and repeat customers.