Allysia Rappuhn
Cape Coral,FL
Summary
Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
13
13
years of professional experience
Work History
Team Leader
Royal Game Room
Fort Myers, FL
06.2023 - 09.2024
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
Manager
SUBWAY®Restaurants
Cape Coral, FL
03.2019 - 11.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Manager
Circulation of America
Detroit, MI
01.2012 - 01.2019
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Directed recruitment, hiring, and training of new staff members.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
High School Diploma -
North Branch High School
North Branch, MI01-2000
Skills
- Client Service
- Overtime Management
- Complaint resolution
- Shift Scheduling
- Technical Support
- Mentoring
- Cash Handling
- Coaching
- Leading Team Meetings
- Sales expertise
- Flexible Schedule
- Overseeing Daily Activities
- Staff Training
- Problem-Solving
- Team motivation
Languages
English
Professional
Timeline
Team Leader
Royal Game Room
06.2023 - 09.2024
Manager
SUBWAY®Restaurants
03.2019 - 11.2023
Manager
Circulation of America
01.2012 - 01.2019
High School Diploma -
North Branch High School
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